Why do I get banned without playing multiplayer mode?
Recently I wanted to replay the Battlefield 2042 series, but was prompted that I was banned from using the online mode. After looking up the email, I realized that I was banned a long time ago.
In the email, there is no mention of why I was banned, so allow me to recount. First of all, I purchased the Battlefield 1 and Battlefield 5 series through the Steam channel and did not violate any of your regulations regarding purchase requirements. Secondly, I only made one playthrough after the purchase. I downloaded it late in the evening and entered the game in the middle of the night when the download was complete. Due to the internet and the late hour, I only played the Episodic Mode and did not even play the multiplayer. Therefore, I did not have the opportunity or time, much less the possibility, to cheat using third-party software.
In summary, I do not understand why I was banned and my behavior did not violate any rules.
Hey @DaavidLee,
Unfortunately we're not able to help with bans here on the forums. If you'd like to raise a dispute, you can always reach out to our terms of service team via the steps in this article. They'll be able to take a look at this for you.
