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CableIsGod's avatar
5 years ago
Solved

Xbox account now linked to someone else's EA account

Went to play Battlefied 5 and a message displays saying that my login credentials have expired.  A password reset has been sent to email but the email is not my account.  I tried EA help and they said that email has always been attached to my Xbox ID and they could do nothing to help me.  I can no longer play any EA games on xbox and can't unlink the account because on EA's end, they see no problem.  I saw another user on reddit with the same problem but no solution.  Anyone have this issue or know what I should do?

  • Hi, @CableIsGod 

    It's difficult for us to understand the full picture of what's happening here on the forums as we can't really disclose personal account details in order to protect one's account. We can only advise to contact our Support team so they can help verify account ownership before they can make any changes to your account.

    EA Help on Twitter

    https://twitter.com/EAHelp

    Live-Support

    https://help.ea.com/en/contact-us/

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