Forum Discussion

ToothedMouse's avatar
7 months ago
Solved

I bought NCAA Deluxe Version

I didn’t get my packs and coins after buying the game my username is JPNnygiants please fix this

Edit: Moved thread to College Football 25 forums. Originally posted in the Star Wars forums. -CM

  • Hi there, @ToothedMouse 

    Thanks for reaching out about this. I'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up.

    If that doesn't help, please open a case with an advisor with these steps:

    1. Go to https://help.ea.com/en/help-home/
    2. Select College Football 25
    3. Select "See all help topics"
    4. Choose "I'm looking for something I bought"
    5. Select a contact option

1 Reply

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    7 months ago

    Hi there, @ToothedMouse 

    Thanks for reaching out about this. I'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up.

    If that doesn't help, please open a case with an advisor with these steps:

    1. Go to https://help.ea.com/en/help-home/
    2. Select College Football 25
    3. Select "See all help topics"
    4. Choose "I'm looking for something I bought"
    5. Select a contact option

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