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lilsavage09913's avatar
lilsavage09913
Rising Newcomer
6 months ago

I lost all of my cards due to Hack

Hi I recently was playing Ea College Football Ultimate Team on PlayStation. I had logged off and went to sleep for the night. I woke up around 11:15 and logged back into Ea college Football Ultimate Team, but to my surprise all of my players were gone. I’m guessing I got hacked but I went from a 96 overall Ultimate Team To know a 79 Overall Ultimate Team. I’m just asking if there is any possibility that yall can put those cards back on my account even if they are BND. I have spent so much money that was worked for on this video game and I am devastated to find out that it is all gone. Please help

2 Replies

  • I’m in shock first my child who is purchasing points to buy packs in cut25 because he was trying to get the ltd that was never achieved instead I was rewarded with lost money of around 800$ or more all the transactions were a scam cause BND is not worth coins but tp and even after that they are less than auctionable cards so why would you sell these packs and not guarantee Ltds cause it’s a scam I have tested it out and it’s same card over and over again I don’t know why a multi million dollar company is so greedy they can’t even give you a virtual card to make you feel better about the game and money you spent. And when you try to get answer you get a big no with scarcaism reply and you wish you could see that rep face to face lol but it’s who they are rich and better off than you cause they draw you in like it’s a casino the excitement of pulling a ltd that will actually boost your cut team but nope they give the you tubes and discords the best player in every promo cause they all post bout omg these packs are insane bs for me and the rest of us that try to compete online but it’s not a chance you will win cause we are on the opposite side ea rewards and promotion I mean they control the coins dealing online so if you are picked to receive a card that we think is good is actually a card that you will receive again and again cause hey I bet I sell and get coins for that crap not so sure it’s selling for less than the market value but epic is supposed to be great but I see it as a broken record season 1 82 or 86 overall this is not epic it’s not even uncommon it’s nothing but the ea family saying Ty and you have a no chance to be receiving the best cards in the game because I only knew that by seeing catalog I was getting the information from the sponsor that tube you to discord as hey ea pack glitch buy this pack rk before the patch it really dumb liars who like to be a **bleep** kissing and hey I’m the best ea gonna load my my with free best of best promo and then they kick off the game with a well I just quit and try again it’s a reason it’s called champs because it’s the ea sponsor event where they practice and get tested for the big tournament but it’s all but a disgrace to what used to be a game that was great but it’s not but a disgrace and not even a 1star it’s a rich person who has everything better than you cause you are not the club you’re the one that is below them and ea it’s in the game but only for the top tier gamers I just thought I would finish the season with only the cards that ea gave us ud cause I traded the team of bnds and I was sick to see the same character three times in one pack but I pulled a 99 from 20 trades for points and I got my choice of 2 lgs then 2 wr and rbs that is 6 pulls and the same player twice and the same order as last lg wr RBI’s next pack lg wr RB I’m gonna leave it alone but yall can kiss the back of your greedy assistant lol and I will be happy not being a victim to the scam and disgrace to college football cause with out us yall are nothing 

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    6 months ago

    Hey lilsavage09913,

    I'm sorry to hear that your account has been compromised. Please note that you should re-secure your account as soon as possible. For instructions on how to re-secure the account, please see: What to do if your EA Account has been hacked

    Once your account has been re-secured, you can contact EA Help Support for further assistance:

    How to chat with EA Help

    1. Log in to your EA Account here: https://help.ea.com/en/help-home/
    2. Select the topic that best describes your issue. If an advisor can help, a contact option will be available under your help topic.
    3. Select Chat with us or Start chat.
    4. Fill in the contact form with your:
      • first name
      • last name
      • e-mail
      • platform
      • subject (a short description of your issue)
      • attachments (e.g. screenshots, documents, links).
    5. Select Send.
    6. A chat window will open when you’re transferred to an advisor.

    After you contact us, we’ll create a case for you. You can view it and keep track of updates in My Cases. You’ll be notified of changes to your case via email.

     

     

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