Forum Discussion

brad45321's avatar
2 years ago

Can’t access free trial says it’s expired

Can’t access free trial says it’s expired and I haven’t played it yet

9 Replies

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    2 years ago

    Hi @brad45321 

     

    Would it be possible to get more information on this?

     

    • Platform (or client):
    • EA ID (PSN ID/Gamertag):
    • Which platform are you on?
    • Are you getting an error message?
    • Does this only happen in one game mode?
    • Please share any steps you've tried so far to resolve the issue:
    • If possible, share a Screenshot or Clip...

    Cheers!

     

  • Yeah me to basically I got a trial for completely free yet I didn’t have ea play I bought ea play and said already owned I’m on Xbox Cannibaljoe1444

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    2 years ago
    Hi @Texans4Life54, Apologies for confirming you had access to the trial without a Gamepass or EA Play subscription. Where you able to fully play the game before you subbed to EA Play?

  • Texans4Life54's avatar
    Texans4Life54
    2 years ago

    @Texans4Life54All I basically want is another trial like I think I glitched the algorithm on accident because I tried to purchase it and it didn’t work and the tried to get the trial and then just the trial worked not ea play 

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    2 years ago
    Hi @Texans4Life54, To confirm where you able to play the full trial? We don't have the ability to reset or add another trial for the game. However we can pass this on for the team to be aware of.

  • Same is happening for me brought the standard edition and have ea play and says my trial time is up even tho I haven’t used it 

  • Dean0boy's avatar
    Dean0boy
    Rising Newcomer
    11 months ago

    Exact same issue!! please fix this immediately, I want compensation for purchasing EA access to not even be able to use my 10 hours as I'll be working all the time till full release. FIX THIS!!

    I load the game and it says your trial has expired.... all i did was load on for the first time.

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