Can’t find TB team

I can’t find my friend’s team no matter which route I choose to find it. Searching his user name always comes up with “No matches found” and if I search by keyword using his city or team name, it will bring up a bunch of other teams (most of which have nothing to do with that key word) and his team is never on the page. This is becoming very frustrating. It’s 2025 and online and crossplay stuff has been around for a long time, so why is this a problem? Come on now.