College Football 25 Causing PS5 To Overheat
Anytime I try to play an actual game, my PS5 start to give overheat warnings and then eventually shuts itself off. I can navigate menus and sim Dynasty mode with no issues, but once I go into a game...
Forum Discussion
EA_Illium
EA Staff (Retired)
EA Staff (Retired)Hey @shyguy-carl
Thanks for reaching out to the community and letting us know what you're running into.
First, I'd recommend checking the console for dust build-up and ensuring it's in an open area.
If this continues can you confirm if your playing on the internal storage or an external SSD?
- @EA_Illium
I have already checked the console for dust build up, even opened it up and cleaned off the fan/removed any dust.
I am playing on a PS5 Digital Console, internal storage.
Yesterday evening, I played a different game I own with no issues. I then went back to College Football 25 and I was able to play for approx. 3 hours with no issues because I was only simming a dynasty. If I try to actually play a game, it will cause the system to overheat. Seems to be an isolated issue to only when playing a game.- EA_Illium
Hi @shyguy-carl
Thanks for the additional information!
Can we also verify if the following changes this at all?
- Make sure you have the latest software update.
- Troubleshoot your connection to EA games
- Unplug any devices attached to the USB slot.
- Entering Safe Mode and Rebuild your PS database
If this keeps up when starting a game let us know the following,
- EA ID (PSN ID/Gamertag):
- Do you get an error codes or error messages?
- If possible, share a Screenshot or Clip of any errors...
Cheers!
I will check out the software update this evening, but im pretty sure its up to date as it automatically does this. I haven't had any issues connecting to the servers.
- EA ID (PSN ID/Gamertag): metal-shyguy
- Do you get an error codes or error messages? The only error message that pops up is a temperature warning from the actual PS5 console saying its too hot and to wait for it to cool down. If I ignore it, the system eventually just beeps and then shuts itself off shortly after the pop up. I have not gotten any errors related to the actual game itself. I want to reiterate that this only happens when playing an actual game. Launching the game, navigating menus, and even simming only in Dynasty mode does not cause this to happen. I have also played my other games to make sure its not just a PS5 issue and they all play fine as normal with no overheating.
- If possible, share a Screenshot or Clip of any errors... See above.
- EA ID (PSN ID/Gamertag): metal-shyguy
