EA_Shepard EA ID/Steam ID KawhiKobeJordan Platform Xbox Which console generation do you have? Xbox series X What is your Gamertag/PSN ID? KawhiKobeJordan Date/time issue occurred? 4/7/25 @ 9:30 PMish (MT) Summarize your bug Try to load Wes Welker in Challenges --> Legends: Bowl Legends As soon as I select the first challenge (Difficulty: Hard, Play Solo) I get the error Message: Error - Our severs cannot process your request at this time What type of issue do you have? See above Which mode has this happened in? Ultimate Team Which part of the mode? Challenges

I'm marking this as solved for visibility. We would appreciate it if you could help us out with the info below! Hey, folksI am looking to get information from players on challenges that cause an error when attempting to play - "Our servers cannot process your request"If you run into this error in any challenge you play, please reply with the following information below. Note: Please add any screenshots you can of the errors and challenges you are trying to play! EA ID/Steam ID Platform Which console generation do you have? What is your Gamertag/PSN ID? Date/time issue occurred? Summarize your bug What type of issue do you have? Which mode has this happened in? Which part of the mode? Did you generate a new lineup? Have you applied any upgrades to players in your lineup? Have you recently changed uniforms or other items? Workaround:Some players have had success with resolving this error by generating a new lineup. However, when doing so, you will need to remove any special players you have from the lineup. For example. the Genki players, or any other special versions of the players you have. Also, remove and captain abilities you have applied as well.Also, change uniforms and remove any players with upgraded abilities. To get in the game, try to make the team with the most basic players you have, and then have the system sync up.Thanks!

Forum Discussion

CatrickMahomes

Rising Novice

9 months ago

Solved

CUT Challenges Server Error

EA_Shepard

EA ID/Steam ID
1. KawhiKobeJordan
Platform
1. Xbox
Which console generation do you have?
1. Xbox series X
What is your Gamertag/PSN ID?
1. KawhiKobeJordan
Date/time issue occurred?
1. 4/7/25 @ 9:30 PMish (MT)
Summarize your bug
1. Try to load Wes Welker in Challenges --> Legends: Bowl Legends
  1. As soon as I select the first challenge (Difficulty: Hard, Play Solo) I get the error
2. Message: Error - Our severs cannot process your request at this time
What type of issue do you have?
1. See above
Which mode has this happened in?
1. Ultimate Team
Which part of the mode?
1. Challenges

EA_Shepard
9 months ago
I'm marking this as solved for visibility. We would appreciate it if you could help us out with the info below!

Hey, folks

I am looking to get information from players on challenges that cause an error when attempting to play - "Our servers cannot process your request"

If you run into this error in any challenge you play, please reply with the following information below.

Note: Please add any screenshots you can of the errors and challenges you are trying to play!

EA ID/Steam ID

Platform

Which console generation do you have?

What is your Gamertag/PSN ID?

Date/time issue occurred?

Summarize your bug

What type of issue do you have?

Which mode has this happened in?

Which part of the mode?

Did you generate a new lineup?

Have you applied any upgrades to players in your lineup?

Have you recently changed uniforms or other items?

Workaround:
Some players have had success with resolving this error by generating a new lineup. However, when doing so, you will need to remove any special players you have from the lineup. For example. the Genki players, or any other special versions of the players you have.

Also, remove and captain abilities you have applied as well.

Also, change uniforms and remove any players with upgraded abilities. To get in the game, try to make the team with the most basic players you have, and then have the system sync up.

Thanks!

72 Replies

splinterce_sm7a
Seasoned Newcomer
9 months ago
EA ID/Steam ID
Splinterce_sm7a
Platform
PlayStation
Which console generation do you have?
PlayStation 5
What is your Gamertag/PSN ID?
NTG-xGhost
Date/time issue occurred?
4/7/2025 11:30am
Summarize your bug
Tried to load and and play house rules didn’t work so tried regular seasons and champs and that didn’t either so all playable game modes keep crashing giving me an error message.
Message: Error - Our severs cannot process your request at this time
What type of issue do you have?
See above
Which mode has this happened in?
Ultimate Team
Which part of the mode?
All playable game modes on ultimate team
EA_Shepard
Community Manager
9 months ago
CatrickMahomes I split your reply to a new thread as the original one was resolved. This way we can keep a new paper trail of other players who may also be running into it.

I am redownloading it now and going to try to test it out on my end.

Update: I was able to get in and play the first one with no issues but I see more threads on challenges not working.