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SteveSomethin's avatar
SteveSomethin
2 years ago
Solved

Did not receive Ultimate Team MVP Bundle rewards

I purchased the MVP bundle and did not receive my points and packs for ultimate team. I uninstalled and reinstalled the game, and still nothing. 
  • EA_Aljo's avatar
    EA_Aljo
    2 years ago

    Hi there, @SteveSomethin 

    Thanks for reaching out about this. I'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up.

    If that doesn't help, please open a case with an advisor with these steps:

    1. Go to https://help.ea.com/en/help-home/
    2. Select College Football 25
    3. Select "See all help topics"
    4. Choose "I'm looking for something I bought"
    5. Select a contact option
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
2 years ago

Hi there, @SteveSomethin 

Thanks for reaching out about this. I'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up.

If that doesn't help, please open a case with an advisor with these steps:

  1. Go to https://help.ea.com/en/help-home/
  2. Select College Football 25
  3. Select "See all help topics"
  4. Choose "I'm looking for something I bought"
  5. Select a contact option

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