I have a hard time connecting to the EA servers. It’s constantly telling me I can’t connect at this time and to please try again. Sometimes I can get it to connect, but as soon as I try to play with a friend online, or road to the playoffs online it instantly freezes. I’ve only been able to play one game online in the hundreds of attempts I’ve tried.
Community ManagerHi there, @Dcox202420
I'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. If that doesn't help, let me know which console you're playing on and if a wired or wireless connection is being used. Thanks!
That didn’t work. I’ve tried everything. I’ve reset my Xbox. I’ve reset my internet. I’m using wireless connection. I’ve also tried using wired connection. Nothing is helping. I think it’s the game itself or server one. I have no issues with any other game online. I’m playing on Xbox S by the way
There’s news all over the internet that EA’s servers can’t handle the amount of people playing. I’m having the same exact issue. Haven’t been able to play in over 24 hrs.
Community ManagerAs a test, try switching to a mobile hotspot. Let me know if you can connect through that or not. Thank you.
Now I’m able to connect to the EA servers on my WiFi, but as soon as I try to join an online game it says “searching for an opponent” never puts me in a game. Then I can’t cancel out or anything. It just freezes. So I have to go to the Xbox home and quit the game because of it. It’s obviously some kinda bug within the game that needs fixed. Same thing with play with friends. Every time I get a lobby it freezes when I try to pick a team
Community ManagerDid you connect on your home's wireless connection or the mobile hotspot I mentioned?
So now I need your help with figuring out why the home WiFi isn’t working, but the mobile hot spot is
Community ManagerSince it works on a completely different connection, this would be an issue either with your home network or ISP. I recommend contacting your ISP to see if they can assist with that.
