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FormDingerz's avatar
FormDingerz
Rising Novice
2 years ago

I can’t buy points from the store in ultimate team.

I can no longer buy any more points on the CFB 25 ultimate team store. I used a prepaid Visa card that I was gifted a couple weeks ago and now I no longer have access to the store.
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
2 years ago

@FormDingerz 

It sounds like the issue is with the pre-paid card. Unfortunately, that's not something we can help with.

FormDingerz's avatar
FormDingerz
Rising Novice
2 years ago

So I just no longer get to access the store through the game? I used up the prepaid Visa card already, I just don’t have access to the store anymore. 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @FormDingerz 

    You said your personal card is fine. Can you use that instead?

    • FormDingerz's avatar
      FormDingerz
      Rising Novice
      2 years ago

      I would use that, but I don’t have access to the store.

      • EA_Aljo's avatar
        EA_Aljo
        Icon for Community Manager rankCommunity Manager
        2 years ago

        @FormDingerz 

        Please contact an advisor so they can check for any issues with your account. The instruction here will help with opening a case.

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