I can’t buy points from the store in ultimate team.
I can no longer buy any more points on the CFB 25 ultimate team store. I used a prepaid Visa card that I was gifted a couple weeks ago and now I no longer have access to the store.
Forum Discussion
one says waiting on player but it won't let me talk to an advisor anymore.
EA_Aljo
Community Manager
Community ManagerNormally, that means they are waiting for you to respond with whatever information they requested. Did you do that?
I have responded by email but I never get a reply from the customer experience team. Is there a different email I am supposed to send my information to?
- EA_Aljo
Can you try responding through the case instead?
I would if it allowed me to do so. I am only allowed to see the previous transcripts there is no option to keep talking to an advisor when I click resume case.
- EA_Aljo
You'll need to try creating a new case then.
Every time I create a new case the only option is to email or it comes up with other help related links. I am just simply trying to talk to an advisor.
- EA_Aljo
Try creating a case without logging in. You may have the chat option then.
I am actually getting this issue now. Was there ever a resolution to this?
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