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TREYMONEY1232's avatar
12 months ago
Solved

missing content and never was emailed back when said they would contact me

I pulled a few cards out of packs and emailed ea and they said they would get back to me and i also told me he would message and let me know what they’re saying about my cards i attached the cards i pulled and the packs below thanks 

there is plenty more examples that it has happened but it only let me attach 3 

  • Hey @TREYMONEY1232 

     

    Unfortunately, missing items are not something we can look into here on Answers HQ. I would recommend reaching out to our EA Help Team. 

     

    For more info on how you can set up a case with the team, check out the following article on the EA Help site: 

     

    How to use EA Help

     

    1. Go to the EA Help homepage.
    2. Select College Football 25 (or any game you're trying to play)
    3. Select the "See all help topics"
    4. Select the option I'm looking for something I earned (or select what best matches your case)
    5. You should be able to choose from Chat or Email (options can vary

    If you no longer have access to the email on your accounts, try the steps in our Help Article: I can't access my email address

     

    Cheers!

     

5 Replies

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    12 months ago

    Hey @TREYMONEY1232 

     

    Unfortunately, missing items are not something we can look into here on Answers HQ. I would recommend reaching out to our EA Help Team. 

     

    For more info on how you can set up a case with the team, check out the following article on the EA Help site: 

     

    How to use EA Help

     

    1. Go to the EA Help homepage.
    2. Select College Football 25 (or any game you're trying to play)
    3. Select the "See all help topics"
    4. Select the option I'm looking for something I earned (or select what best matches your case)
    5. You should be able to choose from Chat or Email (options can vary

    If you no longer have access to the email on your accounts, try the steps in our Help Article: I can't access my email address

     

    Cheers!

     

  • they haven’t emailed me back and said i could get updates on how it’s going is there any chance you could give me a update on my case 

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    12 months ago
    Hi @TREYMONEY1232, We are not able to get updates for support tickets, I would recommend keeping an eye on your email address or checking our support site to see if your case was updated.

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