Forum Discussion

2 years ago

Online dynasty - Error "Our servers cannot process your request"

Everytime I go to join a online dynasty rather I search it or get a invite it takes me through all the creations but once I get to the school history and click “continue” it automatically pops up a...

EA_Illium

EA Staff (Retired)

2 years ago

Hey @SHOTS345632

If you have a moment can we try the following steps and check if this keeps up?

Make sure you have the latest software update.
Troubleshoot your connection to EA games
Unplug any devices attached to the USB slot.
Perform a power cycle.

Touch the power button on the front of the console for at least seven seconds until the system beeps twice.
Turn it back on after one minute.
Launch your game.

Restore the license for the game.

Go to Settings on your PlayStation.
Click Account Management then Restore Licenses.

Enter Safe Mode and Rebuild your PS database
Reinstall your game. If you're using an external hard drive, consider installing it on the internal drive to see if that helps.