Forum Discussion

magnew03's avatar
magnew03
7 months ago

PS5 - pre-ordered the Deluxe College Football unable to play

I pre-ordered the Deluxe College Football And It still says I have 3 days to wait to play the game. I am on the PS5. [Title edit - EA_Barry]
mg6644's avatar
mg6644
7 months ago

I did the same and purchase the standard edition first but have yet ask for a refund but I followed link and still nothing 

EA_Illium's avatar
EA_Illium
Icon for Community Manager rankCommunity Manager
7 months ago
Hi @mg6644, So you have both the standard and deluxe editions pre-orders on your PSN Account, with nothing refunded currently?

  • mg6644's avatar
    mg6644
    7 months ago

    That’s correct nothing was refunded just yet I mean if we can get it working both will be refunded at this point 

    • EA_Illium's avatar
      EA_Illium
      Icon for Community Manager rankCommunity Manager
      7 months ago
      Hi @mg6644, It's possible your first order is causing an issue with the game on your Sony account. Can we try refunding the Standard edition, reinstalling the deluxe version and seeing if you can launch the game?

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