Forum Discussion

Re: College Football asking to reset my password

I still am not able to. I hit "sign into EA" and then get this screen attached that tells me to reset my password. I then reset it and then get the same error message about servers not being available.

9 Replies

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    2 years ago

    Hey @737d050804c72764 @detwade83 

    Please try resetting your EA Account password at help.ea.com

    After that, try closing your game and restarting your console to see if this continues. If so I would recommend reaching out to our support to take a look at your account. 

     

    How to use EA Help

    Cheers!

     

  • I have already tried resetting several times as stated earlier. How do I get support to assist?

  • 75778404f502aa1's avatar
    75778404f502aa1
    2 years ago

    I am having the same issue. I have reset my password ten times and each time it still comes up with the same message. I then went onto my EA sports account to "unlink: my account, but every time i go to unlink my account i get this message. 

    Thanks in advance 

  • Really can’t. I get an bot error message when I try to use the chat repeatedly. No other options to resolve problems from what I’ve seen.

  • This was exactly the fix. The chat goes quickly, and you can link the accounts right after. One warning, your account will lose all games, progress, in-app purchases, save files, etc on other consoles that were connected to that EA account when they unlink it. That is what was explained to me by support. CFB25 works for me now though.

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