Reset password loop
I am receiving the please reset password loop. Can someone please help me with this?
Forum Discussion
Yeah, still nothing…
The personal email won't show up for a few days. Include that it won't show up on the weekend. I got the automated email July 26th and the personal email July 30th.
Why can’t they just make it easy for us to unlink? Like I said, all I received is the automated email talking about privacy and cookies.
I received that exact email. If the response is like what I got a few days later, you will get the help I think you need.
As for EA, it feels like a lack of preparation at best. They should have known that a lot of people would be accessing their ea account for the first time in a decade. Knowing that they disabled accounts within that time frame, the lack of understanding on their end is astounding.
Maybe they didn't know that the disabled account could not be reactivated. Not sure how but that is what many of us are dealing with, but no help exists. Changing the password on the disabled account doesn't work. Following the EA help steps lead us absolutely no where productive. But they keep pointing in that direction.
I found that link after hours of looking for an answer. How EA has people that will help with this particular situation but they are hidden from us I just don't get. Even if the "live" people are saved for specific cases, I get it. This is that case though (even though it is impossible to create this case using EA help).
Man, I know you’re trying to help me and I appreciate it because this beyond frustrating for many reasons. But, you didn’t actually give an answer as to how this issue got fixed for you?! Is there something I’m supposed to do? Im
not good at waiting. I want to play my game like it was intended with all of the features and game modes that we paid for.
I got a email from an EA helper due to completing that form (I hope you get that this week). I explained my issue and want in my reply and told him by EA account and PlayStation username. Then he asked me to give my IP, date of birth, the last four numbers of my credit card, two games i purchased in EA account, and my billing address. I wasn't sure what that was on my account but gave as much info I can (including when I thought I started my EA account and the game that started it and the email attached to that account).
He then responded that I proved it was my account. He changed the email on my account (cuz my old email has been deactivated too). I couldn't change the password so I replied back to him that it didn't work. So he unlinked and deleted my account.
Then I created a new account, linked it, and now I'm good.
Idk man, I hope. I’ve gotten that automatic email two different times now. I just wish I could access the servers so that I could play.
EA_ShepardCommunity Manager
When it comes to disabled accounts, this is how it works. You said you set up a case and got an automated reply which could mean they have a lot of players doing the same thing you are. There are only a handful of ways to resolve these, and they are done with support, not over the forums.
- First, reset the email to the original email linked to the EA account. If the password to the correct email is reset, you should be able to log in again.
- If a password reset is completed and does not grant access, it may be because the email was incorrect or a new EA account was created with that email, in which case you need to reach out to support.
You can contact support over chat without being logged into the site. Not all choices on the help site give a chat option. We have tested the site many times to make sure which ones work with chat. Almost all options relating to "I cant log in" choices will provide a chat option.
To get the information updated, you can contact our live support on our Help Site. To request a chat or open a case through email. First, clear the browser history and cache from the main browser you use.
- Select the Games Support tab
- Select EA App or EA account
- Select See all help topics
- Select one of the account issues like I cannot log in
- You may get a pop-up that says login and get faster help
- Select Continue without logging in
- This should give you the chat/email option
- @EA_Shepard While I do understand you want everyone with this issue go through the EA help and chat, there are two issues that the help and chat don't solve or even create a case to get the issue solved.
1. Your disabled EA account is linked with a deactivated email that can not be reactivated. If that is the case, there is no way to to get that solved in that path.
2. Your disabled EA account can't be reactivated. In the game you are told to change the password. So you follow the instructions but it doesn't work at all.
I really think you and other EA people here need to provide help on those two issues if they show up. That needed help is not provided by any of you here.
So what I am asking is determine where the issue is. Maybe create a number of questions so you can see where the break is. And if the break are one of those two issues above, you need to move them beyond the EA help and chat into a conversation with a EA person to be able to reach or delete their account.
The bugs and technical issues are stressing people but these two issues are absolutely the worse thing for your costumers. Please try and do this to help. - EA_Shepard
Hey @boubucarow I understand where you are coming from. The disabled account is not a bug. It is working as intended. Its a security measure from inactive EA accounts and possible compromised accounts. We cannot change that.
Also, If the steps don't work as provided by the EA account teams, support had to fix this. Community Managers are not support and we don't assist with account issues like this over the forums. We cannot verify your account, nor can we make any changes. The forums are not the correct place for account issues past the steps we post for certain issues like this one.
Feedback has been sent to them about this from us and from the players. Sadly, we have no say in how support sets up processes or assists players with these issues.
