Forum Discussion

1 year ago

Solved

Signed Out Every Time I Open

Does anybody know how to fix it from signing me out of EA every time the game crashes or I close the app? I have to sign in 2 times and get 2 two factor codes from my email every time I want to play ...

EA_Illium
1 year ago
Hi @j0hndeane

You should be able to update your EA account information here; https://account.origin.com/cp-ui/aboutme/index

If you no longer have access to the email on your accounts, try the steps in our Help Article: I can't access my email address

Cheers!

SidScience

1 year ago

It still does yes @EA_Illium.

EA_Illium

EA Staff (Retired)

1 year ago

Hey @SidScience

Thanks for confirming, do you get a specific message when this happens?

Also depending on your platform can we try the following?

Xbox

Spoiler

Make sure you have the latest software update.
Perform a power cycle.
Quit the game and other running apps from Quick Resume (For Series X|S consoles)
Unplug any devices attached to the USB slot.
Troubleshoot your connection to EA games
Open you're Xbox NAT Type
Clear the MAC Address.

From the Xbox dashboard, click Settings, then go to All Settings.
Go to Network, then Network Settings.
Click Advanced Settings, then Alternate MAC address.
Select Clear, then restart your Xbox.

Make sure you have the latest software update. Perform a power cycle. Quit the game and other running apps from Quick Resume (For Series X|S consoles) Unplug any devices attached to the USB slot. Troubleshoot your connection to EA games Open you're Xbox NAT Type Clear the MAC Address. From the Xbox dashboard, click Settings, then go to All Settings. Go to Network, then Network Settings. Click Advanced Settings, then Alternate MAC address. Select Clear, then restart your Xbox.

PlayStation

Spoiler

Make sure you have the latest software update.
Troubleshoot your connection to EA games
Perform a power cycle.

Touch the power button on the front of the console for at least seven seconds until the system beeps twice.
Turn it back on after one minute.
Launch your game.

Unplug any devices attached to the USB slot.
If your game supports Voice Chat to Text functionality, turn this off in your audio or accessibility settings menu.
Restore the license for the game.

Go to Settings on your PlayStation.
Click Account Management then Restore Licenses.

Enter Safe Mode and Rebuild your PS database

Make sure you have the latest software update. Troubleshoot your connection to EA games Perform a power cycle. Touch the power button on the front of the console for at least seven seconds until the system beeps twice. Turn it back on after one minute. Launch your game. Unplug any devices attached to the USB slot. If your game supports Voice Chat to Text functionality, turn this off in your audio or accessibility settings menu. Restore the license for the game. Go to Settings on your PlayStation. Click Account Management then Restore Licenses. Enter Safe Mode and Rebuild your PS database

Thanks!

j0hndeane
1 year ago
I have a ps5 and the same thing is happening to me. I use a new email and every time i open the game i have to backspace my old email and type in my new email so that it can send me a verification email and then i can play the game. For some reason it wants to hold on to my old email. What should i do?
- j0hndeane
  1 year ago
  @j0hndeane I also Don’t have access to my new email or i would just use that one. But still its annoying to have to sign in every time either way
- EA_Illium
  EA Staff (Retired)
  1 year ago
  Hi @j0hndeane
  
  You should be able to update your EA account information here; https://account.origin.com/cp-ui/aboutme/index
  
  If you no longer have access to the email on your accounts, try the steps in our Help Article: I can't access my email address
  
  Cheers!