Still having issues.

I paid $70 for this game. No matter the game mode or who I'm playing with, it crashes, freezes and even turns my xbox series x off. I've been having this issue since the game came out. I lose all my progress in ultimate teams/road to glory and it's beyond annoying at this point. The games been out for awhile now and I've seen 0 progress on fixing this. This should've been free to download at this point. The overall game is better then madden but yet EA focues on madden which is crazy. If I invest any money into ultimate team and still had these issues then I'd request a full refund on all purchases because this is ridiculous at this point.