Forum Discussion

ps3zona's avatar
2 years ago
Solved

Still missing 4600 points from mvp bundle pre-order

I never received my 4600 ultimate team points with the mvp bundle pre-order and the EA help site keeps closing out my tickets without ever contacting me. There's also no option to chat with a rep on ...
  • EA_Shepard's avatar
    EA_Shepard
    12 months ago

    @ps3zona I get it is super frustrating. You paid for something you have not received. I took a look into this one, and the team is looking into accounts that are missing content, such as yours. I added your information to that ticket so that they will have a look into the account and go from there. Sadly, sending players to the forums doesn't resolve the issue, as we cannot grant content. We are not support. We can send the cases up for review when its already under investigation. That is what I did at the moment. Hopefully, they can just take care of it on their end.

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