Forum Discussion
2 years ago
Thanks for the help. I tried that and I still get the same error code.
EA_Aljo
Community Manager
2 years agoWhich platform are you playing on?
- 2 years ago
Xbox Series X
- EA_Aljo2 years ago
Community Manager
I'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not.
If that doesn't help, try clearing the alternate MAC address:
- Go to your Xbox Settings
- Go to "Network", then "Advanced Network Settings"
- Click on "Alternate MAC Address", and then click "Clear"
If you're still having trouble, go to your Xbox network settings and tell me what it says for the NAT and IPv.
- 2 years ago
I tried both of those things and it’s still not working. I have no issue playing online on other games or joining parties. I have tried wired connection and wireless. My NAT type is open and IPv4
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