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k028g1wt6qj7's avatar
k028g1wt6qj7
10 months ago
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unable to access disabled account - can't relink new ea account

I am trying to login to the EA servers through NCAA 2025 and am unable to because my EA account is disabled. I set up a new EA account and attempted linking my xbox to it. I received the attached error message. I don't know what this disabled email could be. Everything I've read on the forum has said to go to the help menu and start a case/chat. When I do that and put input the information, I am sent to the main help page. I have been in this circle for a couple of hours now. Anyone else experiencing this?

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  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    10 months ago

    Hey @k028g1wt6qj7 @getyaonecuzn 

    That message would mean your Xbox account is already linked to an existing EA account. 

    You will need to log into that account to either access your game or unlink it (if you wish to use a different EA account. 

    Please be aware there are permanent changes that occur when you link or unlink an account. For information on linking a new account or unlinking an older account from EA, check out our help articles below.

    Cheers!

  • Coolstroybrro's avatar
    Coolstroybrro
    10 months ago

    Having the same issue on ps5, based off what I’ve researched if it’s linked to anything else we’re basically cooked and locked out of all online features. A waste of $70

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    10 months ago
    Hi @Coolstroybrro, To confirm if you have a platform account linked to an existing EA account there are a few things we can try.

    First, you will need to be able to login to that existing account. So we would want to first try resettings your EA account password at help.ea.com

    If you are unable to access that account after, you will want to reach out to our support at the same site to have a further look.

  • boubucarow's avatar
    boubucarow
    9 months ago

    Go to this website below if you keep getting the change the password but can not log into that ea account. Click on the last link on the bottom of the page called "Regulators, Courts, Police, and Public Authorities" and you will see a form. Fill it out and you will get an email response in a few days.

    https://www.ea.com/legal/privacy-portal

    I had an EA account with a disactivated email. I could not log in and searched the internet for an answer. When I filled out that link form I was helped by a consumer relation person. He asked me questions to prove the disabled account was mine. When it was proven, he deleted that account. So then I created a new account and linked it to my PlayStation. 

    Good luck.

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