Forum Discussion
EA_Aljo
Community Manager
1 year agoI'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!
1 year ago
@EA_Aljo ive done this before, but i will do it again on my way to the gym, it will be unplugged for about 2 hours and i will respond once im back
- EA_Aljo1 year ago
Community Manager
Sounds good. If that doesn't help, try clearing the alternate MAC address with these steps:
- Go to your Xbox Settings
- Go to "Network", then "Advanced Network Settings"
- Click on "Alternate MAC Address", and then click "Clear"
- 1 year ago
I actually did that last night
- EA_Aljo1 year ago
Community Manager
When exactly do you get this error?