Forum Discussion

Outl4w2122's avatar
Outl4w2122
Rising Novice
2 years ago
Solved

XBOX wont let me connect to EA servers or link accounts.

EA Account will not connect to xbox live servers. I have the correct password and keeps telling me to reset my EA account.  I can sign in online using the website , ea app, xbox app, xbox, but can't get online.

  • EA_Illium's avatar
    EA_Illium
    2 years ago

    Hey Everyone, 

    If you are still seeing a message to reset your EA account password, we can try resetting it at help.ea.com

    After close CF25 and power cycle your console. If this continues after, please reach out to our support to look at your account. 

    How to use EA Help

    If you no longer have access to the email on your accounts, try the steps in our Help Article: I can't access my email address

     

    Cheers!

24 Replies

  • 7d1d95f55c22c74e's avatar
    7d1d95f55c22c74e
    Rising Newcomer
    2 years ago

    I’m trying to play CFB 25. I bought EA play so that I could have early access and I have yet been able to play the game. Somehow you have linked my Xbox account to a “@disabled.ea.com” email account. The live chat is not working on the EA Help website. I have been trying to get ahold of someone for days and this is not acceptable with the amount of money I’ve paid to play your game. This needs to be fixed ASAP!

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    2 years ago

    Hey Everyone, 

    If you are still seeing a message to reset your EA account password, we can try resetting it at help.ea.com

    After close CF25 and power cycle your console. If this continues after, please reach out to our support to look at your account. 

    How to use EA Help

    If you no longer have access to the email on your accounts, try the steps in our Help Article: I can't access my email address

     

    Cheers!

  • literally having the same exact issue, but literally nothing works, i even tried to verify my account on my xbox series s on different EA titles and it wont let me get past the code screen, the code gets sent to my email, i can type the code in but when i hit submit it just sits there, nothing happens just stays on that screen unless i quit out. i bought the deluxe edition and havent been able to connect to the servers or even redeem my pre order stuff. i power cycled, restarted my internet and even changed my password but nothing works and im getting extremely frustrated.

About College Football 25 Technical Issues

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