Road to CFP Progress Reset

I have 4 lifetime wins so far, which is enough to get to the "Freshman Division" and get the Next Level trophy. However, my progress reset in the middle of my games. Does anyone know what causes this??

At the moment, my W/L Record in the top-right corner says 0-2 but when I queue up a game, it displays my lifetime record of 4 - and forever.

I'm not a competitive online multiplayer guy. I just want the trophy and to move on from this mode. Can EA help me with this bug?