How does two-factor authentication (2FA) work?

Hey football fans,

Looking to add an extra layer of security to your EA Account? Having trouble logging in with two-factor authentication? Read on for more info!

How do I turn on two-factor authentication?

1. Visit the Security and Privacy tab in your EA Account portal.
2. Look for Two-factor authentication and click the right arrow (>). 
3. Click Turn On and pick your authentication method. 
1. You’ll have the option to authenticate via email, authenticator app, or text message.
4. We’ll send you a code using the method you chose. Use that code to enable two-factor authentication. 

Note: if it’s the first time you’re setting up two-factor authentication on your account, your first code will only come through via email. After you’ve enabled two-factor authentication you can set up other methods to get codes. 

What if I’m not getting codes sent to my email address? 

First, try resending the authentication code. There are a few things you’ll want to make sure of: 

• Your email inbox isn’t full
• You’ve checked the Spam or Junk folder in your email
• You or your email provider haven’t blocked EA emails
• You’re logging into the right EA Account
• If you’ve logged into a different EA Account, the codes might be going to the wrong email

To make sure you can always get your authentication codes, keep your EA Account email address up to date. 

If you’re still not getting the code emails, look for an older email from ea@e.ea.com and allow images to be displayed. Try resending the verification email after that. 

How can I check that I’m logging into the right EA Account? 

1. Open an incognito/private window in your web browser.
1. Make sure you use an incognito/private window in your browser. This can help avoid potential cache issues. 
2. Check the Connected Accounts tab in your EA Account portal. 
3. There you’ll see which platforms are linked to your account. 

If you don’t see the platform you’re playing on, you might have more than one EA Account. Check out the EA Help website for some tips on how to find the right EA Account.

What if I can’t log into my email account?

If you can’t log into or remember the email address on your EA Account, check out the EA Help website for some account recovery tips. 

How do I set up an authenticator app?

If you choose to use an app authenticator, you’ll get your verification codes from the Google Authenticator app on your phone or other device. 

1. Choose the Authenticator app option when you set up two-factor authentication on your EA Account. 
2. Select your device from the drop down menu. 
3. Install the Google Authenticator app from the Google Play Store or Apple App Store.
4. Open the Google Authenticator app on your device. 
5. Select Begin Setup. 
6. Choose how you want to set up the authenticator: 
1. Select Scan barcode to scan the QR code from your EA Account Settings. 
2. Select Manual entry to type in your EA Account’s email address and the Secret Key from your EA Account Settings. 
7. Enter the code the authenticator gives you. 
8. Select Save. 

Once you have app authentication set up, you’ll need to open the app and enter the 6-digit code that appears whenever we ask you for a two-factor authentication code. These codes will last for a limited time. If the timer on the code is about to expire, wait for a new code to give yourself enough time to enter it. 

Where can I find my backup codes? 

If for any reason you can no longer get your authenticator codes or verification emails, you’ll need to use your backup codes in order to log into your EA Account on a new device. 

You can view and refresh your backup codes from the Security and Privacy tab in your EA Account portal. Go to Backup Codes and click View in order to see them. 

Write down your backup codes and keep them somewhere safe so that you can use them to log in if needed. 

What if I still can’t log into my account? 

If you still can’t log into your account after trying all the steps above, please reach out to the EA Help team so they can take a look.