Forum Discussion

jahf0rce's avatar
jahf0rce
New Veteran
4 months ago
Solved

Missing the 7 NOTG Tokens that were added to the 86 OVR set

After the update today, I am missing the 7 NOTG tokens I had earned through week 3 and added to the NOTG OVR 86 set. That set is also no longer showing in the sets. 

Anyone else?

UPDATE: Spoke to EA Help. I encourage anyone having this issue to report so the development team sees this as an issue. Part of transcript:

XXXXX (7/29/2025, 2:21:56 PM): after the NOTG content update today, the previous 7 NOTG tokens I had earned and added to the 86 OVR set are missing along with the set 
XXXXX (7/29/2025, 2:25:37 PM): Seems like this is a bug issue. We appreciate you letting us know about it. I am going to document this right away. 
XXXXX(7/29/2025, 2:25:53 PM): The team will double-check on this. Again thank you for bringing this to our attention. I would encourage you to keep on playing the game and wait for some time. Let the team investigate. Hopefully, this bug issue will be resolved very soon. 
XXXXX (7/29/2025, 2:25:59 PM): As I am reporting your case to product specialist. 
XXXXX (7/29/2025, 2:26:03 PM): This is going to take sometime as the issue will be investigated and then the team will work on a fix which will be rolled out. 
XXXXX (7/29/2025, 2:26:07 PM): The team will update you in the game.

discussion
  • jahf0rce's avatar
    jahf0rce
    4 months ago

    EA_Kent​ Missing tokens showed up today. Thank you again for taking notice on this board and making sure that the right people took notice. It's refreshing to have one of the forum moderators acknowledge an issue. Thank you.

40 Replies

  • vacoarrfb's avatar
    vacoarrfb
    New Rookie
    4 months ago

    Yes! Same thing happened to me. EA Help basically said, "Sorry they're gone. Nothing wrong can do."

  • saxyseymour's avatar
    saxyseymour
    Seasoned Newcomer
    4 months ago

    Same thing happened to me.  Went to EA help and they said they would record it (I assume that meant our conversation) and send it to the team.

  • jahf0rce's avatar
    jahf0rce
    New Veteran
    4 months ago

    EA dev team will have to fix the bug that deleted the existing set. Best thing to do is to go to EA help and report. The more people who report, the more serious the EA team will know it is a real issue.

  • shores444's avatar
    shores444
    Seasoned Novice
    4 months ago

    SAME HERE EA. I WAS TOLD AT FIRST I WOULD NOT GET THEM BACK BECAUSE “ALL SALES ARE FINAL”. Obviously no sale occurred and the bot I was speaking to clearly didn’t know what was going on 

  • shores444's avatar
    shores444
    Seasoned Novice
    4 months ago

    Issue was described previously in this forum. Posting for visibility. Completed the first 3 weeks of solo event for NOTG & as of yesterday (when EA uploaded the rest of the challenges on accident and then deleted them again hours later) the tokens that you earned from the previous 3 weeks of NOTG Season Pass challenges are wiped from my account. Photos attached for reference. 

  • CawJGaming's avatar
    CawJGaming
    Seasoned Rookie
    4 months ago

    I had put 7-8 NOTG Tokens (can't remember exact amount) into the set that requires 17 or so of them. Apparently that set just disappeared? No time limit on it or anything, just gone. It took my tokens with it. Can I get these back? And can we put expiration dates on sets that are just going to disappear moving forward?

  • CawJGaming's avatar
    CawJGaming
    Seasoned Rookie
    4 months ago

    Made my own post before seeing this one but same. I had mine in a set to just get the notification of being able to redeem the 83+ NOTG pack off my dashboard. Commenting to hopefully get more views from someone who can do something about it.

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