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Nlamsizz's avatar
Nlamsizz
Rising Novice
22 days ago
Solved

Opponent using lag switch in CUT National Championship

This only happens when I am in the CUT National Championship or Madden Bowl, but I am always winnings towards the end of the game and magically "lag out" while receiving a message that states my opponent is having connection issues. It would not let me add the video of what happened, but I added a few screenshots. If I could add the video, you would be able to see that there was no lag at all during the 3 minutes of gameplay. 

In this case, I was up 21-14 in the 3rd quarter of the CUT H2H Natty before the opponent almost threw a pick, putting himself in 3rd and long. Before another play is called I receive the message and get sent back to the main menu shortly after. I played 15 games prior and did not have a single connection issue leading up to this. I do not know if the opponent is lag switching, or what was going on, but this is extremely discouraging as someone who continues to spend money on these games every single year.   

Is there anywhere that I can look at another players game logs to see if he is accruing a lot of "lag out" victories, or a team I could reach out to so they can look into this? Very frustrating to have to make in game purchases, including a battle pass, in order to compete and end up losing like this. Not to mention, players are FORCED to take a post game survey about in-game connection following every few games. My opponent was [Removed - EA_Barry] on Playstation. Losing my mind over this. Played the best football of my life during that Natty run. 

8 Replies

  • Same !!!! Except it was a different person I have all his info two . Did you ever get any help ? 

  • Nlamsizz's avatar
    Nlamsizz
    Rising Novice
    21 days ago

    Does not look like we will be getting any help, [Edit - EA_Barry] I also reached out to EA support, but they just tell you to post here. Honestly not the workers fault, they definitely don't play the game, so I bet they have no idea what we are referencing when we reach out to them. Just sad that EA has them give customers the run around instead of addressing these issues. That $15 battle pass should come with VIP customer service.

  • Nlamsizz's avatar
    Nlamsizz
    Rising Novice
    19 days ago

    Hey EA_Barry​, do you think you could take a look at my issue, or have someone from the team look at it. I was directed to post my issue here by your support team, but have not heard a peep back.[Multiple tags removed - EA_Barry]Can someone take a look at this? I have not played since I experienced the issue, so it should be easy to identify in my game records.

  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    18 days ago

    Nlamsizz​ 

    Reporting suspected cheaters using the steps above is the correct course of action. Thank you.

  • Nlamsizz's avatar
    Nlamsizz
    Rising Novice
    16 days ago

    Already did, but what about my National Championship pack that I should have earned with that win? I would love to share the full video showing what happened, but it will only let me attach photos. Would really like an actual resolution here instead of just marking the issue as solved. EA_Barry​  

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