S5 captain upgrade tokens not upgrading player?

You have to put your chem & position upgrades on as well took me a minute but I got yall.

https://www.tiktok.com/t/ZThAU2UpA/

• PS5
• ProfCoates
• Nothing happens when I apply the token to upgrade at first -- even when the player is added to the line up (as suggested in the S5 TIP Card). I was finally able to get the upgrades once I added the team chemistry to the players that matched my current offensive and defensive playbooks (for me Multiple O and 4-2-5). THEN once I added the players to the line up, it worked. This should be explained better in the S5 TIP Card. 
• Yes, it consumes the token

Hi all, 

We appreciate you reaching out about the tokens that are giving you trouble. 

When you have a moment, please share the following info so we can pass it along: 

• Which platform are you playing on? 
• What's your Xbox Gamertag, PSN ID, EA Account ID, Steam ID, or Nintendo ID? 
• What happens when you try to use the tokens to upgrade? Does it consume the token? 

Thank you! 

You need to select all of there chemistries at the bottom there's 7 for each, they unlock with  captain upgrade tokens when you upgrade each player 

I am having the same problem and they have told me that it is a bug 

Thanks! I added the team chemistries on the players that matches my team's playbooks (4-2-5 for Woodson and Multiple O for Tebow), inserted them into the line up, and it worked 😃

After you do each upgrade there should be a "+" that unlocks down in the chemistry section. As you activate those your numbers will go up. You also can customize the offense/defense type and school for free.

How do you do that? What do you mean?

Same here 

You have to put the chemistry’s on the player for their ovr to go up