Where is the NCAA 26 EA support ?!

I have repeatedly posted about bugs that I’ve gotten on this game and I have not been reached out by EA or whoever to help fix them. I’m trying to understand what the problem is? I’ve contacted support and I made forums as they have asked. 

Nothing has changed ! 

Is anyone else having this problem? I just need two simple things done and that’s it.

The alumni champions that I received after doing the events will not go into the set so I’m able to obtain the alumni champion for season five after the last event. 

The nine bowl events to obtain Keyshawn Johnson. I obtained all nine of those and the set didn’t show up for me to win him. I still have those tokens.