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Skillboy41597's avatar
Skillboy41597
New Rookie
6 days ago

Missing Preorder Content - Help Desk Uninformed or Lying

I’ve been experiencing some major issues with the helpdesk. On July 7, I reported that I was missing some pre-order content specifically my 100 coaching Dynasty points. Everywhere on EA‘s website that mentions anything about pre-order bonuses, 100 coaching points is included on every edition from standard all the way to MVP. The MVP plus membership award you 150. But everything else awards you 100 and for all editions as a pre-order bonus. Upon reporting this, I have repeatedly been misled and lied to by the helpdesk. The EA admin in this forum have asked me insulting questions such as “have you tried to create a Dynasty?” there has to be some other means of communicating with EA other than this forum or the useless helpdesk. I will attach screenshots of responses from EA help as well as all of my proof and links to pre-order bonuses being advertised on EA’s website, one of them being in the campus huddle from sometime in June, as well as they frequently ask questions page currently. I have received all other bonuses aside from my coaching Dynasty points. I have tagged them on X as well as tried other avenues for contact to no avail. I’m at a loss and I feel severely lied to by EA as a company. 

downloads
missing content
xbox

3 Replies

  • ssammichess's avatar
    ssammichess
    Seasoned Newcomer
    11 hours ago

    Having the same issue,  pre-ordered from Steam. I actually had the pre-order bonuses during the early access period but as of launch day when I create a new Dynasty the coach points don't apply. Same thing for RTG.  Support actually just closed my case without response and I am unable to start a new case now, the chat option is greyed out and the "support" bot just endlessly circles me back to the support page about finding missing content.   I just begrudgingly submitted a refund request from Steam since there is literally no other recourse

  • 68wsteve's avatar
    68wsteve
    Rising Newcomer
    1 day ago

    I just got off with EA chat as well. I am having the same issue. PC/Steam. I have ALL OTHER BONUS CONTENT, but not coach XP Skills. Even with the upate today it doesnt fix it. They tried to tell me its a steam issue, when steam says contact EA about the issue, because it is pre order content. The chat is usless. They say we will forward on and and they appreciate my patiences. I pre ordered deluxe version. It sucks that you pay $100 for a game and it still doesnt work right a week later.

     

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