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GreatDavinci's avatar
GreatDavinci
Seasoned Rookie
3 months ago
Solved

MVP+ Membership/ Trial Error

Anyone else experiencing an issue where it says you're playing the trial version despite owning the full game?
connectivity
launching
login issue
xbox
  • EA_Shepard's avatar
    EA_Shepard
    1 month ago

    Hey, folks

    This issue has been updated by the team, and we are now considering it resolved. If you run into any more issues around the trial, please let us know in a new thread or on a current thread around the same error(s).

    Thanks!

EA_Kent's avatar
EA_Kent
Icon for Community Manager rankCommunity Manager
3 months ago

Hey everyone, 

Thank you for the heads up on this. 

I wanted to drop in and let you know that we are currently looking into the cause of the trial error. As soon as we've got any updates we will follow up here and let you know. 

We appreciate you bearing with us while we are looking into this. 

In the meantime, there are a couple things I'd like to try. Please give this a shot when you have the chance: 

  • First, make sure that you've claimed the MVP Bundle from the Store Page. If you open the MVP Bundle page on the PSN or Xbox Store, you should see an option there to "get" the MVP Bundle. Once you've done that, please try launching College Football 27 one more time. 
  • Try shutting down your console and restarting, then relaunching College Football 27. 



Please let us know if you're still running into the same trial error after giving these steps a try. Thank you!

wwilt13's avatar
wwilt13
Rising Newcomer
3 months ago

I am having the same error. It's a terrible customer experience to pay a premium for a product that won't even let you play it when it says it's available. I tried the workarounds and every version of CFB 27 on Xbox is saying I own it.

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