Servers cannot process your request at this time

Title:

Road to the College Football Playoff - Unable to Find Opponent After Promotion to Sophomore

Platform

PlayStation 5

Game

EA Sports College Football 27

Mode

Road to the College Football Playoff

Issue

Immediately after pressing Find Opponent, I receive the following error:

"Our servers cannot process your request at this time. Please try again later."

This began immediately after I was promoted to the Sophomore division following completion of my previous season.

Before this, I had successfully completed multiple Road to the College Football Playoff seasons, including reaching the playoffs.

I can enter the mode, choose any team, and navigate all menus normally. The error occurs only when matchmaking begins.

Troubleshooting Completed

Restarted PS5

Restarted the game

Verified internet connection

Other online modes work correctly

Tried multiple teams (LSU and Notre Dame)

Error occurs with every team

Error occurs immediately after pressing Find Opponent

This appears to be a Road to the College Football Playoff matchmaking/profile issue that started after promotion to the Sophomore division.

If possible, please investigate my account or reset my Road to the College Football Playoff profile.

Thank you.