Forum Discussion

JEL_48's avatar
7 years ago

1.3 Unplayable - unit creation buttons don't function in last phase of each game

Product: Command & Conquer: Rivals
Platform:Apple iPhone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPhone XS 256gb
OS Version 12.1.1 and 12.1.2 (verified still bugging after update)
What is your Player ID? Slayer_76
What type of issue do you have? Gameplay
How often does the bug occur? Every time (100%)
Summarize your bug Since update to 1.3 unit "buttons" freeze up towards end of round: despite being illuminated - i.e. available - they're totally un-selectable. tapping has no effect. This can last for a second or two, or several, I'm not certain but maybe moving an existing unit to another location "unfreezes" the unit creation buttons. You can see me attempt this in at least 2 of my last 5 games. Please check my last matchup against Pten. Unplayable like this, stopping play and spending until fixed!
Steps: How can we find the bug ourselves? Check my last 5 matches, see I can buy 0 units last phase.
Connection Type
Please select your region Europe
Country Monaco

Product: Command & Conquer: Rivals
Platform:Apple iPhone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPhone XS
OS Version 12.1.1 and 12.1.2 (verified still bugging after update)
What is your Player ID? Slayer_76
What type of issue do you have? Gameplay
How often does the bug occur? Every time (100%)
Summarize your bug Since update to 1.3 unit "buttons" freeze up towards end of round: despite being illuminated - i.e. available - they're totally un-selectable. tapping has no effect. This can last for a second or two, or several, I'm not certain but maybe moving an existing unit to another location "unfreezes" the unit creation buttons. You can see me attempt this in at least 2 of my last 5 games. Please check my last matchup against Pten. Unplayable in current form, I will wait for fix to resume playing and spending!
Steps: How can we find the bug ourselves? See my last 5 games
Connection Type Wifi
Please select your region Europe
Country Monaco

5 Replies

  • Hi @JEL_48  and sorry to hear that.

    Can you record a video of this to happen and upload it, if that is not too much to ask? I've been playing several matches on the iPhone XS and had no issues building units, as long as I had the unit capacity and enough Tiberium.

  • JEL_48's avatar
    JEL_48
    7 years ago

    Not sure how you'd have me do that, someone film me playing?
    If I can watch my last matches, I imagine you can too?  - please see my match against JupiterSun, from around 1:45 mark.
    note the enormous time lag when I don't build anything despite units and ion cannon being available - at least ten seconds, unsurprisingly it costs me the match as usual.
    This is happening i'd say 1/3 games, especially when things get heavy towards the end.

    In the meantime, i have transferred my game over to my ipad mini 3, not very pretty lol..
    As is, i'm abandoning play on my phone, probably better for my wallet anyway..

  • EA_HighCommand's avatar
    EA_HighCommand
    Icon for EA QV Team rankEA QV Team
    7 years ago

    Hi @JEL_48 ,

    The iPhone has a screen recording software implemented now (Finally!).

    You can use it from the Control Centre, once added to it.

    To do so, go to Settings -> Control Centre, activate "Access Within Apps" and then add the Screen Recording.

    Once in-game access the Control Centre (on my iPhone X and iPad Air 2, its swipe down at the top right) and you can start recording.

    Here are all the details: https://support.apple.com/en-ie/HT207935

  • tugu82's avatar
    tugu82
    7 years ago

    Hi. I experienced this same issue just a moment ago with one game (iPhone X, iOs upgraded on Friday, no probs during weekend and Monday). Hopefully not a recurring issue. Towards the end of the game the build buttons didn’t react. None of them. Units were selectable. I tried to exit the game and enter back. No difference. No phone bug cause I was able to get to home screen on iPhone X (bottom swipe) and switch back to the game. Attached a clip of the replay which though doesn’t show much. Just that I didn’t build anything anymore cause it wasn’t possible. It is cut to the last unit built being finalised before the bug occurred.  Regards, Thomas

    EDIT: It seems I cannot add the video clip made by the Apple Screen recording. When trying to add the clip here the form just states that the format is not supported. 

  • JEL_48's avatar
    JEL_48
    7 years ago
    Would that not just show you a phase where nothing is being built despite it being possible? Can you not access past game data?
    As you can see, another user below has the exact same issue, he has posted a recording, hope that helps!

Featured Places