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TechNoMad69's avatar
7 years ago

After weak network, get network disconnect... then reconnect and game frozen

It's happened twice before. I get a "weak network" warning followed by a "connection lost". Then it reconnects but I'm completely frozen out.  I can't produce units, I can't move deployed units. And the only thing that works is my commanders special (minigun, drill, etc).

This is happened during championship and thus is a little more annoying than during normal play.

This happened on 1/18/2019 @ 1:05 pm PST. 

My ID is1003737412881

Thank you.

5 Replies

  • Happened again at 2:06 pm PST.

    Tells me "wi fi disconnect" but my wi-fi indicator is fully connected...

  • Hi @TechNoMad69 and thank you for the post.

    I've checked our logs and for the first match you've mentioned, there were indeed 2 instances of you getting disconnected from the match; resulting shortly after in the match completion. If you get the network warning message, then there is usually something preventing you from communicating correctly with the server.

    Make sure you don't have Bluetooth activated at the same time and, if possible, switch to a different connection to ensure it won't happen again.

  • TechNoMad69's avatar
    TechNoMad69
    7 years ago
    Thank you for that advice about avoiding network loss.

    My concern however is that upon reconnection, the system "freezes" and I see the game unfold but I'm unable to interact with my units (except my commanders special as I mentioned above).

    If I'm out of the game, so be it. Give me a signal that I'm dropped.
    But if I'm reconnected, I feel I should have control of my units.

    It just seems like the reconnection routines aren't working properly is what I guess I'm saying...
  • EA_HighCommand's avatar
    EA_HighCommand
    Icon for EA QV Team rankEA QV Team
    7 years ago

    I agree when you reconnect you should be able to continue playing the match, which is usually fast forwarding up to the actual progress.

    We are currently working on some improvements in that regards, especially for situations where a player can't reconnect in the first attempt.

  • It happened to me at 9:29pm central US on 1/25. I had built a rocket trooper switched to 4g when nothing responded and could move living units and the special.  That rocket trooper i built never fully initialized. I could see it on my screen but not in the replay nor could i kill it.

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