Forum Discussion

6 years ago

Android 11, pixel 3, game crashing

3 different matches, crashed out at load once, and twice during match. Was winning those two, but have me loses on all three. Right before the crash, noticed hitching and slowness for a few seconds....

gadick78

Seasoned Rookie

6 years ago

I had just restarted my phone before the crash. Also just crashed again after clearing the cache. Pixel 3x. Guess I'll have to try the delete and reinstall.

gadick78

Seasoned Rookie

6 years ago

How do i know if my game is backed up? So i can delete and reinstall

EA_Cade
The Sims Team
6 years ago
Hi @gadick78,

As long as you're connected to an external account the game progress is saved.

More info/steps on this over here.
- gadick78
  Seasoned Rookie
  6 years ago
  Well that didn't work either. Uninstalled and reinstalled. Second game in it crashed.
  - EA_Cade
    The Sims Team
    6 years ago
    Hi @gadick78,
    
    Thanks. Please follow the steps here to report this so we can get it looked into - please provide as much detail as possible, the more information you give us the better the odds of us being able to reproduce the issue and get it resolved.