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sojrner's avatar
sojrner
6 years ago

Android 11, pixel 3, game crashing

3 different matches, crashed out at load once, and twice during match. Was winning those two, but have me loses on all three. Right before the crash, noticed hitching and slowness for a few seconds....
gadick78's avatar
gadick78
Seasoned Rookie
6 years ago

How do i know if my game is backed up?  So i can delete and reinstall

EA_Cade's avatar
EA_Cade
Icon for The Sims Team rankThe Sims Team
6 years ago

Hi @gadick78,

As long as you're connected to an external account the game progress is saved.

More info/steps on this over here.

  • gadick78's avatar
    gadick78
    Seasoned Rookie
    6 years ago

    Well that didn't work either.  Uninstalled and reinstalled.  Second game in it crashed.  

    • EA_Cade's avatar
      EA_Cade
      Icon for The Sims Team rankThe Sims Team
      6 years ago

      Hi @gadick78,

      Thanks. Please follow the steps here to report this so we can get it looked into - please provide as much detail as possible, the more information you give us the better the odds of us being able to reproduce the issue and get it resolved.

      • gadick78's avatar
        gadick78
        Seasoned Rookie
        6 years ago

        This is awesome.  I can't even submit a new topic as requested.  I filled in all the info and hit submit and it does nothing

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