C&C Tiberian Twilight - Unable to Redeem Code

You did not answer my question exactly. I understand correctly, you bought the game, tried to start it and use the key at the same hour / day and get key error?

@TERORISTU Ok, that explains everything 🙂 Now we can help you. So, you have to enter the key in-game the first time you start it? Didn't know that as I only have the Origin-edition. And you got this error from the first day of purchase? You're sure you didn't enter the key already in 2011, coupled it to a old EA-account and now using a other EA account with which you can of course not activate the key again?

Edit: I googled for 1 second and found this, a possible solution to your problem: https://www.youtube.com/watch?v=Ex3tIL5EcjU Please follow those exact instruction and report back if it worked 🙂 Hopefully it does 🙂

Edit2: apparently it is a issue many users have with the Steam-version. Aside from that it is a bad CNC-game, this explains the uberbad reviews.

Look at the edits from my last message, which will really make you happy 🙂

Can u show the Last section with personas IDs from https://myaccount.ea.com/cp-ui/aboutme/index

@TERORISTU  I need the last section in that page.

Also go to https://www.origin.com/search?searchString=command and show resalt to us.

@TERORISTU It has been 9 years since you bought the game and it really says the game code is already redeemed. It is almost impossible to see now where it did go wrong. I think you will have to contact EA again in a NICE WAY instead of being a bit hostile and ask them to provide you with a new key or deactivate that key after you showed proof that you really bought it, so you can reactivate it. Steam-support will indeed be useless as the "error" is on EA's side. Or maybe ask them with which account the code has been redeemed already? That could help you track down the cause of this. But please be just nice to them and don't start complaining about the "big evil EA" as they will then understandibly less likely to help you if you're not friendly to them. You could also ask them for a key to the Origin-version of the game as compensation....

@MADrag0n And then he has to click on game library results and make a full screenshot of everything. 🙂 Nice, didn't think of that way to check it.

@TERORISTU No, please go to this page and make a full screenshot(s) of it: https://www.origin.com/en-us/game-library?searchString=command

As we see, u got the game on your EA account! The key won't be activated the second time.

Try download / luanch the game from Origin client. Check the key in-game plate.

UPD. Sorry my french ) Boutique - its Store, not account )

@MADrag0n You're wrong, the results you see at his screenshots are the results from the Origin-store, not his personal game library on Origin.... I provided him with the good hyperlink to the personal game library.

@mrtnptrs  My link is correct, he just doesn't have any c&c game on account, that I'm wrong.

@MADrag0n Indeed it was the good link and it indeed seems that he has no CNC games on his EA-account, but by the link I specifically provided we can confirm that. But we then assume that even Steam-games that are activated with an EA-account, but not actually playable on Origin (Steam version specifically), will show up there.

I've gotta sleep now, but one way or another a EA employee could help him with the activation of the key or he has to chat with the EA helpdesk again in a nice way. It is clear that the game is not at fault, but that really simply the key seems to be already used. An EA employee should be able to help with that. 

@TERORISTU  Ask one more time for sure. Do you absolutely say that you have never played this game online? And could not activate the key on another EA account and forget about it?

@MADrag0nhere is the SS from my library, i've changed language to ENGLISH so no confusion will be made : Link Deleted

Yes i've never played that game C&C4 after i bought it because i couldnt ever redeem my cd-key

@mrtnptrsI've already contacted EA several times and talked with them with calm and explained and provided everything i've provided you guys and even more for EA support to confirm and they still couldnt help because as they say : Its not the fault of EA for providing a cd-key that is already used. But i wonder who fault is it then?

@TERORISTU You indeed don't seem to have activated the game. I would contact EA and provide your prove again and then ask under which account the key has been activated at EA's side. That will probably explain to you what went wrong and who is using the key at the moment. I think this is the only way you could find out what is going wrong.

It indeed seems that Steam provided the key and are responsible, but indirectly those keys came from EA, which is thus indirectly responsible. But Steam is known to not be very flexible in responses. And I'm sure as hell that you won't get your money back after 9 years.

@mrtnptrsThey said that my cd-key is redeemed on another user account , so i kindly asked to check if that user bought the cd-key as i did , and if so to provide the reciep like i am able as well to do. I dont think i've asked for the moon or anything.

Edit :  I dont want the money back , i just want the game i've paid for ; nothing more, even tho as you can see it has tons of bad reviews, its a prodcut i've bought and wanna use it , nothing more. I dont want a refund.

@TERORISTU  You bought only one game from EA in 12 years? Its some strange...

Do u have other email accounts or try to remember what all email accounts u use back in ~2011 when u bought the game?

@TERORISTU Asking for the reciep of another person? No wonder they refused as that is private. Just ask them nicely what the username is of the account that is coupled to the key-activation. 

@MADrag0n There are many people who never buy anything from Origin.... So, not that strange 🙂

@MADrag0nWhy is strange? because i dont play only on steam? Or im not allowed to have only 1 game ? You make it sound like i must buy tons of games to get help O_o

@mrtnptrs  You missunderstand me, i didnt ask for me , i asked them to do the research, i know that i will never get ant private infos about other users as they stated : They are unable to tell me wich account has redeemed the cd-key. So i didnt ask for any details , i just asked them to do a research.

@TERORISTU Hey, be a bit nicer. @MADrag0n surely didn't meant it that way.... He is indeed a bit direct, maybe even a bit too much in my opinion, but he obviously means well.

So, they refused to give you the username to which the key is coupled to at the moment? I would say: contact them again and ask it again after showing all the proof you have.

I have EGS, Steam, GOG, and other accounts and have many games on it, that its strange for me... )

Have about my e-mail question?