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TechNoMad69's avatar
7 years ago
Solved

Challenge Match: about to win, get network error, and match not found

I was playing my first ever challenge match. Surprisingly, I was about to win. At that point, I received a "poor connection" error and then a "trying to reconnect" prompt. This is odd as I n Then the game dropped and there is no record of the match. I've had poor connections and dropped games at other locations, but where I was playing is rock solid and even if dropped, they always played out and show up in my match history.

Given this was a challenge match and my opponent (I suppose) has more to lose than I, I suspect a hack at worst or a programming bug at best.

Has anyone else experienced this? Anything I can do to find that match, get credit for it, or at least prevent it from happening again.

  • Thanks!

    I checked our logs and found three challenge matches for you, two wins and one loss.

    The lost match finished 2019-01-14 22:34 GMT which would have been 2:34 PM PST.

    The first challenge match was recorded as a win for you in or logs and finished shortly before on 2019-01-14 22:11 GMT/2019-01-14 02:11 PM PST.
     
    It appears everything was in order, according to our logs. Let me know if you have further questions.

7 Replies

  • Hi @TechNoMad69 and thank you for bringing this to my attention.

    Can you provide me with your PersonaID (found in Settings -> About) and the time this happened, so I can check the logs? Thank you!

  • TechNoMad69's avatar
    TechNoMad69
    7 years ago

    Thank you for the reply. It would have been in the afternoon... around 2 or 3 maybe?
    PersonaId: 1003737412881

  • EA_HighCommand's avatar
    EA_HighCommand
    Icon for EA QV Team rankEA QV Team
    7 years ago

    Thanks for the ID, I have a look and let you know what I've found.

    Oh, almost forgot, what is your time zone?

  • EA_HighCommand's avatar
    EA_HighCommand
    Icon for EA QV Team rankEA QV Team
    7 years ago

    Thanks!

    I checked our logs and found three challenge matches for you, two wins and one loss.

    The lost match finished 2019-01-14 22:34 GMT which would have been 2:34 PM PST.

    The first challenge match was recorded as a win for you in or logs and finished shortly before on 2019-01-14 22:11 GMT/2019-01-14 02:11 PM PST.
     
    It appears everything was in order, according to our logs. Let me know if you have further questions.
  • TechNoMad69's avatar
    TechNoMad69
    7 years ago

    Hmmm... ok thanks for checking that for me. I didn't see them on my match history and that got me worried. Maybe I looked to soon or it just didn't update on my end.
    Again, thanks...

  • Something very similar keeps happening to me. I'll be winning or in a very close match then all ot the sudden, I get the "your opponent is experiencing a network error" game starts freezing super bad then it says I lost connection to your peer and gives them the win even if I'm winning or there is no conclusion. This has happened to me about 7 times!! Racking up unnecessary losses!! Very frustrating!! Seems like a stupid glitch that needs immediate attention!

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