Forum Discussion

RedZio7's avatar
6 years ago
Solved

Command and Conquer Generals Zero Hour Technical Difficulties

Hi, this is my first try to explain what's my problem.

I recently (20/09/2019) purchased the Command and Conquer Ultimate Collection to play all these classic games especially Command and Conquer Generals (+ Zero Hour) but whenever I got to launch the game I get and Error that pops up saying Technical Difficulties "You have encountered a serious error. Serious errors can be caused by many things including viruses, overheated hardware and hardware that does not meet the minimum specifications for the game. Please visit the forums at www.generals.ea.com for suggested courses of action or consult your manual for technical support contact information".

I have spent the past 5 days looking for an answer for why it doesn't launch. I've tried every single solution/fix I've found but still nothing. I've tried 1) deleting dbghelp.dll, 2) reinstalling DirectX, 3) changing my options.ini file, 4) downloading the DirectX SDK, 5) changing the compatibility mode, 6) running the .exe files as administrator, 7) redownloading the game and reinstalling it, 8) downloading and installing GenTool and 9) disabling Origin ingame but nothing worked ((10) i also tried the same methods for a torrent/cracked version!!!). Literally, i have tried everything @Nyerguds had already proposed all these years in different forum posts. The only thing that left to be tried is to play it through virtual machine software. I also have the ReleaseCrashInfo.txt and ReleaseCrashInfoPrev.txt files into my Generals an Zero Hour folders. I am posting here only the ReleaseCrashInfo.txt file from Zero Hour folder that follows (the other 3 are attached).

....................

Release Crash at Fri Sep 27 00:30:09 2019
; Reason Uncaught Exception in GameEngine::update

Last error:
Exception is access violation
WinMain at 401720
Error code: EXCEPTION_ACCESS_VIOLATION
Description: The thread tried to read from or write to a virtual address for which it does not have the appropriate access.
Access address:FD860097 was read from.

Stack Dump:
<Unknown>(-1) : <Unknown> 0x78D4F56C

Details:
Register dump...
Eip:78D4F56C Esp:0019E0BC Ebp:0019E0C0
Eax:03309FD8 Ebx:08CEE908 Ecx:03A99780
Edx:FD86007B Esi:03309FD8 Edi:03A99780
EFlags:00010206
CS:0023 SS:002b DS:002b ES:002b FS:0053 GS:002b
EIP bytes dump...

Bytes at CS:EIP (78D4F56C) : 8B 42 1C 3B 81 E4 01 00 00 72 14 77 0B 8B 42 18 3B 81 E0 01 00 00 76 07 C6 81 E9 01 00 00 01 8B


Current stack:

....................

I am running on Windows 10 64 bit OS.

Has anybody already found any solution/fix for this problem??? I'll gladly accept any response and i hope to see some...

  • Well this is weird. 

    For windows 10 user the most common problem are not so very related as win7 and back.

    Okey you probably have done this like 100 time by now but Reinstall the game.

    Delete all the data Manually. files can still be around even when deleted.

    even (Firewall) just to make sure.

    Something makes your game not running as it should obviously. 

    the only win 10 got problems are the .dll files.

    the other issue may appear are other reasons such game file not being installed properly. 

    The deep reason can also be windows don't get installed probably and missed updates or files to begin with.  

    This issue I've been seeing before even my own computer. 

    I don't tell you to reinstall windows just it mate fix the core of the issue the hick up.

    So try the first let me know if that even changes probably not. if not and you mate got missing windows update or files that has been skip.

24 Replies

  • Plops48's avatar
    Plops48
    2 years ago

    Running C&C on Windows 11, got the same error message and tried all the solutions to no avail. Then decided to restore it to an earlier date. The first try failed, and nothing was changed.

    I had one more restore point, tried that one, and Bingo, everything is working again. 🙂

  • I'm not a computer expert but I would suggest to google 'how to restore my PC to an earlier date'

    then follow the instructions.

    Cheers

  • Hi everyone

     using win11. Tried everything. Nothing works. Updated options.ini. There is no dbghelp.dll in the whole pc. THe game crashes suddenly whenever it feels like it. 

    I need help ı love this game. Bought it on cd then bought it on updated version directly from EA. the results are the same. I need a solution.

    Game stars ı play normally then suddenly it crashes and shows technical difficulties message. Tried to save it multiple times yet the saved file also crushes in similar times.

About Command & Conquer Franchise Discussion

Chat about your favorite games in the Command and Conquer franchise and get help from the player community.13,563 PostsLatest Activity: 5 years ago