Forum Discussion

TrickedEar36299's avatar
TrickedEar36299
Rising Newcomer
2 months ago

can't run Command & Conquer 3

"Hello,

I am writing to report an issue I'm experiencing with Command & Conquer 3 which is part of my Command & Conquer™ The Ultimate Collection through my EA Play subscription.

I've noticed that most other games within "The Ultimate Collection" are working without any issues. However, when I attempt to open Command & Conquer 3, it consistently asks me to enter my email and password, despite the fact that I am already logged into the EA app.

Furthermore, even when I enter my correct EA account credentials (username and password), the game rejects them, stating they are incorrect.

Please note that my EA Play subscription is currently active and valid.

Could you please assist me in resolving this specific issue with Command & Conquer 3? I am unable to play it due to this persistent login problem.

Thank you for your time and assistance."

ea app
pc

7 Replies

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    28 days ago

    Hey there, I see that you posted this a while ago and didn't get any replies. Are you still experiencing this issue?

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    23 days ago

    For anyone still experiencing this issues, please try clearing the temp files and deleting the license folder: 

    Delete EA License Files:

    • Make sure the EA app is closed.
    • Press the Windows key and "R" at the same time.
    • Type or copy and paste "%ProgramData%\Electronic Arts\EA Services" (without the quotes) into the new Window > ENTER
    • Delete all files in the "License" folder.

    Please clear your temp files:

    • Press the Windows key and "R" at the same time
    • Into the new window, type or copy & paste: "%temp%" (Without the quotes.) > hit "ENTER"
    • Your Windows Explorer should have brought you to the "C:\Users\>your user name<\AppData\Local\Temp" folder. > Delete all files and folders in it.
    • (If some files or folders can't be deleted, reboot and try again.)
  • victoragosto's avatar
    victoragosto
    Seasoned Newcomer
    23 days ago

    Thanks for the tip, but that didn't work for me. I'm still seeing the same menu.

  • victoragosto's avatar
    victoragosto
    Seasoned Newcomer
    23 days ago

    I originally purchased through Origin. And I see that there are logs for failed origin activation.

     

About Command & Conquer Franchise Discussion

Chat about your favorite games in the Command and Conquer franchise and get help from the player community.13,564 PostsLatest Activity: 10 years ago