^^^^^ This solved the problem for me on a Windows 7 Ultimate x64 machine ^^^^^
There were 2x copies "dbghelp.dll" in my Zero Hour folder, nuking both fixed it.
God help anyone that uses EA chat help....
Yes there are 2 1 in Generals and one in Zero Hour. Both have to be deleted. Thanks for the info..
So I just picked this game up for myself and another (Origin, Ultimate Edition). Mine works, but theirs has the Directx8.1 issue. They've got Directx12 installed, the resolution is 800 x 600, they've never actually played the game and they've deleted that file in both Generals and Zero Hour. For reference, C&C3 Tiberium Wars launches on their computer with no issues, as does every other game they've played. Outside of the "delete this file" fix, can someone please give me a rundown of a checklist we need as far as .Net framework / SDK / whatever? Its an AMD card in their rig, and NVIDEA in mine, if that helps.
To resolve this issue, and the issue with installing where it is stuck on finalizing and then fails, do the following:
Open Windows Security -> Virus and threat Protection
Scroll down to ransomware protection -> Manage Ransomware protection
Select "Allow an app through Controlled folder access" (Yes to UAC)
click "Add and allowed app"
You should see the path of the installer then "touchup.exe", allow that.
Next, allow the generals folder\generals.exe
This resolved the remaining issues for me.
