Games dont work, support wont contact me?
Hello, i purchased The Command and Conquer Collection on December 26th 2012. I downloaded the games right away and noticed that the 4 games id like to play the most do not work. Command and Conquer 3 and 4, Red Alert 3. and Generals/Zero Hour.
I contacted Origin help via the Live Chat feature on 12/28/12 about the issue. Chat transcripts below:
info: Your approximate wait time is 1 minute.
info: Your approximate wait time is 1 minute.
info: You are now ready to chat with Mayank.
Mayank: Thanks for contacting EA Help! My name is Mayank how may I help you?
you: Hello, i purchased the command and conquer ultimate collection and a lot of of the games wont work.
you: command and conquer 3 tiberium wars and its expansion, also command and conquer red alert 3 and its expansion.
Mayank: Can you please elaborate your issue, so I can try my best to help you out?
you: i looked up the issue on the origin forums and found the following thread,http://forum.ea.com/eaforum/posts/list/45/7467005.page
you: i try to launch the game, it brings up a window for me to choose original or expansion, no matter which of the 2 i click on, the splash screen comes up for ~10 seconds then closes
you: then nothing happens
Mayank: 1. Right-click the game's shortcut available on your Desktop and choose Properties.
2. In the Properties Panel, click the Compatibility tab.
3. Place a check in the Compatibility Mode checkbox.
4. Select Windows XP (Service Pack 2/3) in the drop down list.
5. Click Apply and then Ok to save your changes.
you: I have tried that
you: It doesnt work.
Mayank: In order to best troubleshoot your issue, I would need to take a look at your system information.
To provide me your system information, you would need to run “Directx Diagnostic tool” by following the below given steps: -
• Go to Start Search.
• In the box, type the following: dxdiag
• Click "OK"
• Click the "Save All Information" button on the first screen of the application.
• Then on top of the "Save As" box that pops up, select Desktop (if it's not set to save there already), then click Save.
• Once you have saved the file, please let me know once it is done.
you: Ok it is saved to my desktop
Mayank: Okay, please provide me the following information out of that :
Processor
Memory
Card Name
Dedicated memory
Driver Date/Size
you: Processor: Intel(R) Core(TM) i7-2600K CPU @ 3.40GHz (8 CPUs), ~3.4GHz
you: Memory: 8 192MB RAM
you: Card name: AMD Radeon HD 6900 Series
you: Dedicated Memory: 2030 MB
you: Driver Date/Size: 9/27/2012 19:41:40, 1120768 bytes
Mayank: Thank you for providing the information.
Mayank: 1. Click on Start
2. Click on Control Panel
3. Click on the "View By" option and select the Icon view (large or small options give the same information)
4. Select User Accounts (it should open into the account of the user who is currently logged in)
5. Click on the bottom-most option, which will be "Change User Account Control Settings"
6. Adjust the slider to the bottom-most option
7. Accept the changes
8. Restart the computer
you: How do i reconnect to this chat after i restart
Mayank: Well you can contact us back with this case #07064578.
info: Your chat transcript will be sent to * at the end of your chat session.
info: You are now ready to chat with Mayank.
Mayank: Thanks for contacting EA Help! My name is Mayank how may I help you?
you: Hi i was just speaking with you, case #07064578.
you: i have turned off UAC and restarted.
you: Just tried launching the game and it still doesnt work
Mayank: Have you tried running the game and Origin as Admin?
you: Yes
Mayank: okay.
you: I have also deleted and re downloaded the game with no success.
Mayank: I'm escalating your issue to senior support and they will contact you through e-mail at *
you: Okay, thank you.
you: is there a time frame on when they will be contacting me?
Mayank: they will get back to you as soon as possible.
you: Okay, thank you.
info: Your chat transcript will be sent to * at the end of your chat session.
It is now 11 days later and i have still not been contacted by this "senior support".
Found this thread of someone with a similar issue.
http://forum.ea.com/eaforum/posts/list/45/7467005.page
None of the solutions there have worked for me.
Any help would be appreciated.
[Email address removed by CM. EA_Claus]
