Games missing from bundle
I bought the Command & Conquer Ultimate Collection, which said it came with 17 games. The only reason I bought it was so i could play Generals, but it wasn't included in my library, in fact i only go...
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Peculiar. This seems to be popping up a lot, lately. Can you list exactly which entries are shown? Note that the pack's "seventeen" games actually include expansions; the final list of added items (including the bonus content) is only ten items. The entries you should get are:
- Command & Conquer™ 3 Tiberium Wars™ and Kane's Wrath
- Command & Conquer™ 4 Tiberian Twilight
- Command & Conquer™ and The Covert Operations™
- Command & Conquer™ Generals and Zero Hour
- Command & Conquer Red Alert™ 2 and Yuri's Revenge™
- Command & Conquer™ Red Alert™ 3 and Uprising
- Command & Conquer Red Alert™, Counterstrike™ and The Aftermath™
- Command & Conquer Renegade™
- Command & Conquer™ The Ultimate Edition Additional Content
- Command & Conquer™ Tiberian Sun™ and Firestorm™
Make sure you're listing "All games" in the Origin listing, and also check "hidden games"; you never know if it somehow slipped in there. You can also try refreshing your games list through the menu.
If they are indeed truly missing, I advise you to contact EA tech support through help.ea.com. They can actually look into your account details to solve such things.
Same problem here. Got:
- Command & Conquer™ and The Covert Operations™
- Command & Conquer Red Alert™ 2 and Yuri's Revenge™
- Command & Conquer Red Alert™, Counterstrike™ and The Aftermath™
- Command & Conquer™ The Ultimate Edition Additional Content
- Command & Conquer™ Tiberian Sun™ and Firestorm™
Does not show up:
- Command & Conquer™ Generals and Zero Hour
- Command & Conquer™ Red Alert™ 3 and Uprising
- Command & Conquer Renegade™
Bought separately:
- Command & Conquer™ 3 Tiberium Wars™ and Kane's Wrath
- Command & Conquer™ 4 Tiberian Twilight
Order history says "Processing" but people tell it could take long time, could you speed up?
I had the free RA2/YR pack actually going from "Completed" back to "Processing", so there are definitely some issues on EA's side.
If the problem persists, I advise you to follow the steps EA_Nils detailed in this thread, to get it sorted out:
@Dim0ndus wrote:
Order history says "Processing" but people tell it could take long time, could you speed up?
I'm just a volunteer who's been given some extra forum privileges for my efforts here. I don't work for EA, so I can't access your game account details 😉
No problem, games eventually were added to my library next morning. I even opened refund case out of frustration. 🙂 Its unusual experience that games aren't added right away after awesome Steam customer service. Thanks for help anyway.
