Issues with Online

Any updates? Unfortunately i doubt that the post above solves the online multiplayer issues.

EDIT ----- it worked.... for a few hours .... now the problem is worse thaan before! :(

😁SOLUTION!!!!!!! 

Hi all ..... it looks like we have a solution! this is what was given to me by the EA technical chat team. the three that worked for me were all found in this long list! managed to play 6 games on the trot without any issues so far!  Hope this helps! will report back in a few days!

I have added *** to the ones that i did which all combined together worked to fix this issue

*** Disable All In-Game Overlays

The most common cause of immediate crashes or black screens when connecting to a lobby is the EA App or Steam overlay.

For EA App: Open the EA App, go to Settings > Application, and toggle off In-game overlay.

For Steam: Right-click the game in your Library, select Properties, and uncheck Enable the Steam Overlay while in-game.

Other Overlays: Close apps like Discord, MSI Afterburner, or GeForce Experience that may be injecting overlays.

*** Verify Game Files & Permissions

Corrupted files often trigger "Server Error" or prevent games from starting.

Steam users: Right-click the game > Properties > Local Files > Verify integrity of game files.

EA App users: Click the three dots (...) on the game tile and select Repair.

Administrator Mode: Navigate to the game's installation folder, right-click the ClientLauncher.exe, select Properties > Compatibility, and check Run this program as an administrator.

Account & Launcher Troubleshooting

If you cannot even begin a game or receive persistent server errors, the problem may be the connection between the launcher and EA servers.

Relinking Accounts: Ensure your Steam account is correctly linked to your EA account. Some users find success by logging out of both and logging back in.

Advanced Launch Options: For those using the EA App, try adding -REDALERT or -TIBERIAN to the Advanced Launch Options in the game properties to bypass potential launcher bugs.

Network & Connectivity Fixes

Wait for Connection: Some users have reported that the "Connecting to Game Server" screen can take 5–10 minutes to actually load into a lobby due to server latency.

Firewall Exclusion: Add the game's installation folder as an exclusion in Windows Defender or your third-party antivirus to prevent it from blocking the network handshake.

Sync Windows Updates: Ensure your Windows version is fully updated. Incompatibilities between players with different Windows update versions can cause desyncs during the connection phase.

Resolution & Hardware Conflicts

Match Resolutions: Ensure your desktop resolution matches your in-game resolution. Large discrepancies (e.g., 4K desktop vs 1080p game) can cause black screens upon transition to the multiplayer lobby.

*** Clear Cache: Delete the "Replays" folder located in %USERPROFILE%\Documents\Command & Conquer Remastered to clear potentially corrupted session data.

*** How to clear your cache to fix your game download or upload: https://help.ea.com/en/articles/technical-issues/clear-cache

Fix Wi-Fi connection issues in Windows: https://support.microsoft.com/en-us/windows/fix-wi-fi-connection-issues-in-windows-9424a1f7-6a3b-65a6-4d78-7f07eee84d2c

How to clean or safe boot your computer: https://help.ea.com/en/articles/technical-issues/how-to-clean-boot-your-computer

EA_Mako,

Do you work for EA?  Please help us, we love this game and this is terrible!

Good to hear things were back to normal for a time at least, kanedaspring​!

This is still under investigation and not considered resolved on our end, though I'm afraid I don't have much other information beyond that currently. Thanks for the continued details and patience, everyone.

CCLPeSports​ well, the maps are stored at steam (steam version, how origin handle, i don't know). but to remove  dead maps, tests etc., its a good idea.

The database for game results is still running

What I know, the game instance creation is fragile, no reconnect, a wrong character and it's crash. between disk full and windows /lib updates up to firewall kills it, everything is the lottery. 

What ever happend, without looking on the AWS instances and the crash protocols, no fix. EA_Mako​ the strange thing is, last weekend there was times  it was nearly down and in the other moment for hours it was running good and fast! And when I mean fast, really fast, no lags, longer games possible as usual. 

JIM an EA fixes this **bleep** you **bleep**

Please support the CCLP Esport project and fix the server issues so we can play our games properly as usual. Currently, a really good and sustainable project is in serious danger of being ruined. This project is also future-oriented and ensures that strategy games will continue to be purchased. We are no longer a small group, but a community of several thousand people who simply want to enjoy the game. Please fix the problems.

Best regards, Menntaron CCLP|ESportgroup

EA_Mako​ 

Subject: Urgent Request for Communication – Responsibility Towards a Large C&C Community

Dear EA Team,

I am reaching out to you once again today — not out of impatience, but out of responsibility.

To this day, we have received no response regarding the severe server issues affecting Command & Conquer Red Alert Remastered. I would like to clearly underline what this situation truly represents.

I am the founder of CCLP eSports. Together with my team, we maintain and support a community of over 10,000 active members, almost entirely focused on C&C Red Alert Remastered. This community continues to grow steadily.

What has been built here is far more than a hobby.
It is a structured community and e-sports ecosystem that connects people, creates opportunities, and gives a shared passion a platform.

This is why the current silence weighs heavily.
The fact that there has been no communication or signal from EA at all regarding the current server situation is not only disrespectful to me personally, but also to thousands of dedicated players, organizers, volunteers, and viewers who invest their time and trust into this game.

This becomes even more critical looking ahead:
In February, I am organizing the largest C&C event of recent years at Xperion Cologne.
Several hundred people will attend live on site, and thousands more will follow the event via broadcast and stream.

The success — and even the feasibility — of this event depends entirely on stable and functioning multiplayer servers.

As an organizer, I currently feel not only under economic pressure, but also deeply concerned about my responsibility toward the people who rely on this project.
We are not asking for miracles — we are asking for communication.

Please give us a sign.
Please inform us about the current situation and whether solutions are being worked on.
Even a short status update would make a significant difference.

Thank you for your time and consideration.

Kind regards,

Cata
Founder – CCLP eSports
EA_Mako​ 

Hey kanedaspring​ ,

I explained this theory to my team a week ago. As a result, we removed over 300 of our maps to potentially free up storage space. All the maps were custom-made, not stock maps. I suspect it's a database issue.

Greetings,

CataCtrofe

EA_Mako​ 

A small update from my side and observation. After pressing Start our lobby switch the state from pending to active. but few seconds later the lobby/match is dead. And we wait still in the game to connect (what never happens)
This I so faw I know mean, the game instance server crashed in a very early state. Standard maps worked yesterday better, custom not playable.

I hope its not a "the disk is full" issue.