Issues with Online

EA_Mako,

Do you work for EA?  Please help us, we love this game and this is terrible!

EDIT ----- it worked.... for a few hours .... now the problem is worse thaan before! :(

😁SOLUTION!!!!!!! 

Hi all ..... it looks like we have a solution! this is what was given to me by the EA technical chat team. the three that worked for me were all found in this long list! managed to play 6 games on the trot without any issues so far!  Hope this helps! will report back in a few days!

I have added *** to the ones that i did which all combined together worked to fix this issue

*** Disable All In-Game Overlays

The most common cause of immediate crashes or black screens when connecting to a lobby is the EA App or Steam overlay.

For EA App: Open the EA App, go to Settings > Application, and toggle off In-game overlay.

For Steam: Right-click the game in your Library, select Properties, and uncheck Enable the Steam Overlay while in-game.

Other Overlays: Close apps like Discord, MSI Afterburner, or GeForce Experience that may be injecting overlays.

*** Verify Game Files & Permissions

Corrupted files often trigger "Server Error" or prevent games from starting.

Steam users: Right-click the game > Properties > Local Files > Verify integrity of game files.

EA App users: Click the three dots (...) on the game tile and select Repair.

Administrator Mode: Navigate to the game's installation folder, right-click the ClientLauncher.exe, select Properties > Compatibility, and check Run this program as an administrator.

Account & Launcher Troubleshooting

If you cannot even begin a game or receive persistent server errors, the problem may be the connection between the launcher and EA servers.

Relinking Accounts: Ensure your Steam account is correctly linked to your EA account. Some users find success by logging out of both and logging back in.

Advanced Launch Options: For those using the EA App, try adding -REDALERT or -TIBERIAN to the Advanced Launch Options in the game properties to bypass potential launcher bugs.

Network & Connectivity Fixes

Wait for Connection: Some users have reported that the "Connecting to Game Server" screen can take 5–10 minutes to actually load into a lobby due to server latency.

Firewall Exclusion: Add the game's installation folder as an exclusion in Windows Defender or your third-party antivirus to prevent it from blocking the network handshake.

Sync Windows Updates: Ensure your Windows version is fully updated. Incompatibilities between players with different Windows update versions can cause desyncs during the connection phase.

Resolution & Hardware Conflicts

Match Resolutions: Ensure your desktop resolution matches your in-game resolution. Large discrepancies (e.g., 4K desktop vs 1080p game) can cause black screens upon transition to the multiplayer lobby.

*** Clear Cache: Delete the "Replays" folder located in %USERPROFILE%\Documents\Command & Conquer Remastered to clear potentially corrupted session data.

*** How to clear your cache to fix your game download or upload: https://help.ea.com/en/articles/technical-issues/clear-cache

Fix Wi-Fi connection issues in Windows: https://support.microsoft.com/en-us/windows/fix-wi-fi-connection-issues-in-windows-9424a1f7-6a3b-65a6-4d78-7f07eee84d2c

How to clean or safe boot your computer: https://help.ea.com/en/articles/technical-issues/how-to-clean-boot-your-computer

Any updates? Unfortunately i doubt that the post above solves the online multiplayer issues.

I'm known as openupacanofwhoopass, and I love spending hours climbing the ladder in Quickmatch. You'll often find me shift a diving noobs—it's what I live for!

I have finally just got good at the game (top 20) and the servers are driving everyone insane!!!

​We stream regularly on Twitch, sharing the fun with our fantastic community. I also host 'Whoopy Spectaculars,' where we bring together the Red Alert Remastered community for a great old time. 

​Christmas will be ruined for thousands if this isn't fixed! I don't care about the presents under the tree, because all I want for Christmas is RAR working correctly.

Please make it happen and make a little ginger boy who plays on the floor very happy!

Whoopy out!!!!!

Hello EA,
for some time now, online matches in Command & Conquer: Red Alert have hardly been playable. It is obviously a server-side issue on your end, as it is widely known that many gamers are currently experiencing this problem.

Please fix the issue so that we can continue to enjoy our community.

Kind regards,
CCLP|Bolle

Glad to hear those steps have helped out in your situation Lauriello123​, thanks for sharing!

This is still an open issue being looked into on our end so while these steps likely won't fix things for everyone, it could definitely be worth giving them a try for those that haven't already done so.

EA come on! You removed the online buttons now online games dont even connect. What is going on, it can not be this hard to test things before you release them.  I mean it is every game attempt, every time. How is this missed?

Get it fixed please.

Hello EA_Mako​ ,

hopefully you will find a solution for all the other players. Looks like still most of us are having the same issue besides the tip to deactivate all overlays. 

Its been broken for almost 1 month now and the almighty EA still hasnt found a fix. if you read the the recommendation from the EA employee, you’ll understand that they have absolutely no clue what’s going on. Verify the in game files? disable all in game overlays?  don't make me laugh. 

Furthermore, we gave them all the data they need, the errors, the EXACT moment where it broke and many more and they still arent able to fix the issues. I unfortunately don’t believe that any of them are even looking at it, let alone having any understanding of it.

Can anyone help?  I brought the game, practiced a few hours offline to prepare myself for online play. I then try to play online and it does not work?

Some kind of connection issue....I can search for a game but when it try's to connect to game the screen just goes blank?

can anyone help? judging by the previous comments probably not.....its too late for a refund, did EA just pull my pants down and run?