Forum Discussion

7 years ago

Low graphic settings on high-end tablet Huawei m5 10"

Hi all. I just installed your game and it popped tab with Performance warning that I may have performance and stability issues. None of these apply, I have powerful high-end tablet Huawei m5 10" (64 GB with 4 GB RAM, Kirin 960, Android 8 Oreo) which can run every other game on max details with high framerate. It seems that the game did not know Huawei (some other guys with top spec Huawei has similar issues). Please fix this or make Video settings available, so we can choose optimal settings. I know that my tablet could run this with max graphic. I really hope you fix this, this looks like nice strategy game, but on 10 inch tablet with low graphic its nearly unplayable and ugly. Thx.

18 Replies

EA_Grasshopper
EA QV Team
7 years ago
Hey @pigzor, thanks for the report. Can I ask you to send a screenshot of the "About" section of your device so I can send a list of all the specs to the team for further investigation? Thanks 🙂
pigzor
7 years ago
Thx for fast repy @EA_Grasshopper . Here is my screenshot from "About" section.
EA_Grasshopper
EA QV Team
7 years ago
Thanks @pigzor! I've passed this additional info along to the team 🙂
EA_HighCommand
EA QV Team
7 years ago
Thanks for the screenshot @pigzor.

We've added all information to our investigation ticket.
pigzor
7 years ago
Thank you both guys. I hope I will be able to play on high resolution soon...
Anonymous
7 years ago
I also have this issue playing on my iphone 7
HsSsN
7 years ago
any update of that problem ?
pigzor
7 years ago
Hi @EA_Grasshopper Any news on this topic? Thx 🙂
Anonymous
7 years ago
wait 1 month and the didnt care about his game
EA_HighCommand
EA QV Team
7 years ago
Sorry that I didn't reply earlier.

Due to the amount of different Huawei devices, it takes longer than expected to get to the bottom and find a resolution. Rest assured, that we have not forgotten about and are working hard on it.