Re: Android 11, pixel 3, game crashing

This is awesome.  I can't even submit a new topic as requested.  I filled in all the info and hit submit and it does nothing

Still happening

Hi @gadick78,

I've moved the post to the bug reports for you, can you use this link to find your persona ID and respond back here if it won't let you edit the post in the bug reports section please?

Apologies for not getting back here, I had a filter killing the reply emails from this forum. (fixed now)

Yes, this is still happening. Here is everything I've done to date to attempt resolution:

• Updated phone (Pixel 3) to Android 11, first crashes manifest
  • This phone had previously updated from Android 9 to 10, complete with all monthly updates in between, with no issues in-game
• After posting here, cleared game cache and data. Same crash results
• Uninstalled and re-installed the game. Same crash results.
• Factory-reset phone, completely wiped out all data, cold-installed (no backup) all apps. Same crash results.

Further details:

Right before the game crashes, you can see everything stuttering, like there's a large resource hit going on in the background. I've cleared every app from RAM in an attempt to remove resource contention but that has not changed the game performance. Reviewing game replays will have the game crash as well, whether the match is one I previously crashed or not. The same stuttering is evident in the replay right before a crash, though it is crashing in different places upon multiple viewings. The game only crashes during a match and not in menus or during match-up connection. Of my last 7 matches, 2 have completed to the end without a crash.

Same Here. Seems something in rivals messes up in Android 11 Pixel 3

Additional information: I have been opening the game daily, and each time I use the home button to get out of the game, the notification shade is not showing on my launcher. The place where it normally shows is transparent. I can still pull it down as if it is showing, but it's not visible. Once I pull it down after exiting the game, then it shows normally. Hoping that helps you guys track down whatever is amiss here. Thanks.

@EA_Cade, is there an update here? What is the status of anything found, fixes forthcoming, or anything else you might need from me? You mentioned to @gadick78 that you moved it to bug reports, but nothing has happened since then. I'm the OP, so wondering if there's anything I can do to help find a solution. I like the game, and would love to keep playing. Thanks.

Is there an ETA on this fix? I'm getting kicked out of a lot of games. This is extremely frustrating.  We're losing medals unfairly!

This is getting silly now I have lost my place in my alliance due to this, this needs to be sorted it doesn't take a genius to give the pixel players a build with some specific debug TalkBack for your developers

I love this game, I've already stopped buying pc & console EA games don't make me stop mobile too!  

Ok, more information to (hopefully) help your dev team. I hope they know that I understand how difficult it is to track down some bugs, and I'm trusting that they are doing the best they can to find the trigger.

On the latest Android 11 security/feature update, which appears to alleviate some of the problem. Now crashes are only at the 4th (sometimes 3rd) match in a row, including replays. (If the 3rd doesn't crash, it is very "hitchy") If I clear all apps in memory, and close and clear out CnC after every second match, I can string together games without crashes. (current no-crash streak at 14, restarting after every 2) I was noticing other apps (Pokemon Go, On X) that are resource intensive had similar hitches (though without crashing) and those instances also lightened up after the update. Unsure if this is a memory management issue, but with other reports I've seen of performance issues in 11 on Pixels, I'm wondering if there is something broken on the Android side of things?

I don't want to have this written off as simply Google's fault, but all variables should be considered. No other app I use is crashing, even if it exhibits the hitching/janky performance at times. Hope all of that info helps.

Thanks again for continuing to track the issue down. Also, thanks to everyone on here lending more voices to this issue. Knowing it is not a one-off issue helps the devs to figure things out.

Rock on.

Well, not all is rosey. Just had a crash right after a full reload as described in my last post, so maybe things are not as nice as hoped. 😔

The hitching caused some delays in the game right before, which was pretty insane lag, so that loss was lame as well. Stepping away again in hopes your team can right this ship.

Have a pixel 5 on the way in a couple weeks. Hoping it's not across the board on android 11. 😐

Same issue, pixel 3aXl. Driving me to quit playing the game all together unfortunately. This has gone on for over a month and I still log in daily like a crazy person expecting something to change. Please fix this because Google is not doing anything on their end to explain or fix the problem

@EA_Cade, a month later: any change in the status on this?

This issue is also impacting my ability to play this game.
This is the hottest topic on the board, but the silence is very clear.

In fairness, tracking and fixing boss like this can be tough. As long as they're continuing to hunt for it, I can trust them... But I do agree the current silence is frustrating.

Unsure if this has gone dormant, if investigation is still happening, or if I'm just being a clanging cymbal. @EA_Cade: Looking for some confirmation on any movement for this issue.

Updated information: I have now spent the weekend on a Pixel 5, and while (what I assume to be) the increased RAM does (appear to) allow the game to run without crashing in Android 11, the hitching/stuttering is still present. I'm assuming that if this phone had any less than 8 GB (like many phones) it would still be crashing during each of the hitch-moments. The stuttering is very annoying and detracts from the experience. For most cases, I deal with it, but there are times when I select things during a stutter and the selection doesn't register, or it registers on the item next to it. You can imagine how in a fast-paced match that can cause issues.

Any word on a solution for this? We all appreciate your continued support of this game.

Somebody posted this information on Reddit, maybe it helps:
Anecdotal Fix to Crashes on Android 11 on Pixel Devices 

Good information to know. I'm now on a new Pixel 5, and while I'm not crashing, the game still hitches throughout the run. Obviously this is a new battery, so it doesn't appear to be only on older devices with worn batteries... but it's all good info to have. Thanks for that!

Happening here as well. Reinstalled and still occuring.

Restart the app and restart the device but no avail. Didn't have the issue before from android 10. Is there any updates needed to install? 

Tried contacting Google support but nothing. Hope EA has update to resolve this issue. Had same issue with another game and their game support resolved the issue. Will keep you posted. Thank you.