Misprinted or Invalid Serial/Registration Code Replacement:
If you meet one of the following criteria, and you are within the 90 day warranty period, you can send a request to Electronic Arts for a replacement serial/registration number.
- Conditions
- The serial/registration number is illegible or missing characters.
- The serial/registration number is not printed on the lower left portion on the back of the jewel case, inside the jewel case, or on the back of the manual.
- A Technical Support Representative deems the serial/registration number provided with the game as invalid.
When sending a request for a replacement serial/registration number, please include the following:
- Items & Information to Send
- The original insert from the back of the jewel case displaying the invalid or misprinted number, or the manual displaying the invalid or misprinted number.
- Explanation of the situation
- First and Last Name
- Return Address
- Email Address
- Phone Number
Send To:
Electronic Arts Warranty Department
7700 Parmer Lane Building C Suite 200
Austin, TX 78729
Lost or Missing Serial Replacement:
If you meet one of the following criteria, you can send a request along with an administrative fee to Electronic Arts for a replacement serial/registration number.
- Conditions
- The product is 90 days past the purchase date
- The original serial/registration number has been discarded or lost
When sending a request for a replacement serial/registration number, please include the following:
- Items & Information to Send
- Money order or personal check for $10.00 USD per serial/registration number requested.
- MAKE THE CHECK PAYABLE to Electronic Arts.
- Note: If you are requesting serial/registration numbers for a collection pack, the $10.00 USD fee will cover numbers for all of the games included in the package.
- Proof of Purchase - located on the game’s manual. If you do not have the manual available, send a photocopy or picture of the game disk to verify ownership
- Note: It is not necessary for you to send us the physical disk. If, however, you decide to send us the physical game disk, please make sure you use a traceable delivery method. Electronic Arts is not responsible for products lost in transit
- Explanation of the situation
- First and Last Name
- Return Address
- E-mail Address
- Phone Number
Send To:
Electronic Arts Warranty Department
7700 Parmer Lane Building C Suite 200
Austin, TX 78729
