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RSCupcake's avatar
RSCupcake
4 years ago

Re: Command and conquer server Down

To add to the increasing stack of replies on this, EA need to recognise there is currently a community of gamers being plagued with this issue that's slowing or wholly preventing them from playing online.

It would be a courtesy to customers for the issue to be acknowledged, and that steps are taken to fix what is a feature of a purchased product. Not to get too soapboxy but this has been a problem for weeks. Now we seem to see further issues come up where users are entering the game, like myself, to say their accounts are restricted from online features, and the multiplayer function is completely unavailable??

Is multiplayer being removed from this game or something?

10 Replies

  • jvdkooi23's avatar
    jvdkooi23
    4 years ago

    @EA_Leeuw why do you keep denying there is a problem I uploaded evidence people taking effort to come here and report the problem. Please do something about it or tell us EA wants us to quit this game?! 

  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hi everyone!

    Thanks a lot for the reports. 

    It's unfortunate to hear that the troubleshooting steps haven't worked for you. 

    I have escalated the potential issue to the teams.

    Hopefully I have an update soon.

    Thanks again.

  • Craaaaaiiig2301's avatar
    Craaaaaiiig2301
    4 years ago


    As it stands:

    - Nobody that has an Origin account can access online play (ironically Steam users are fine - not unsurprising though, given Steam is actually a good gaming platform)

    - The matchmaking servers take an extremely long time connecting to a game server, this is the case in both quick match, and custom lobbies

    Switching to the new EA storefront does not help.

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    4 years ago

    Hi Everyone, 

    Thanks again for letting us know about this, It looks like our team has made some changes once everyone has a moment can you check and let us know if this is resolved for you?

    Thanks!

  • RSCupcake's avatar
    RSCupcake
    4 years ago

    There are still long server delays, and others I asked in the lobbies also mentioned it was an issue. Some play a game after a 5min wait, others are hanging for forever until they drop out one by one. Surely this can't be a difficult issue to identify at EA's end.

  • tingkun68's avatar
    tingkun68
    3 years ago

    2023 Sep19 Servers down for the following games?

    1. C&C Generals & Zero Hour

    2. C&C Red Alert 2

    3. C&C Red Alert

    cannot log in

    cannot find in games support page

    what happed?

    is it not supported anymore?

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